Metro Credit Union - Lawrence

Carol C. 

on Yelp

6 months ago

The metro credit union higher ups called me twice to apologize for the hassle i had been put thru. I appreciate everyone that reached out to me. Its shows that you care about what i gad gone thru and your trying to rectify things to make it better for us members 

Sherry S. 

on Yelp

8 years ago

Great little credit union. Just wish there were more locations. I have moved out of Lawrence, but still keep them bc no fees and they pay back other bank's fees. Plus I can deposit checks via my phone! Gotta love technology! 

Gabriel B. 

on Yelp

13 years ago

Great credit union and have alot great loans and services for all your needs. 

Matthew A. 

on Yelp

18 years ago

I used Metro CU for all of my banking. Not too many locations and have to always make a special trip into Lawrence or further to cash checks. etc. I do like that they are part of the SUM ATM network. No fees at SUM ATM's which is totally my style. What also is with every Metro branch's parking lot? They all are too small and a nightmare to get in and out of. 

Judy G. 

on Yelp

4 years ago

Person had no clue on what they were doing. A 25 minute transaction took 2 hours. had to call for a lost check, the girl asked me the number, I advised I don't have that since it was a bank issued check. Advised I would be receiving something to complete to put a stop on the check. One week later and nothing. Go elsewhere if you want to be treated well. 

Aly T. 

on Yelp

4 years ago

They were good until they upgraded their online banking and it's been ALL downhill from there. Nothing but problems with trying to login to the app. Then customer support leaves you on hold forever after taking down all of your info making seem like that person is going to help only to say, "pleas hold while I transfer you to someone who can help you." 

Scott K. 

on Yelp

5 years ago

Went to them for a HELOC because they were the State Employee Union recommended Credit Union. Was refinancing our home loan at the same time with another lender. The total refi of the mtg was completed in 3 weeks (from application to closing) while the HELOC took FOREVER. The HELOC was for 1/6th the amount of the refi by the other company and it was ridiculous just how many hurdles and hoops we had to jump through. Our credit is ACES and we had ALL OUR PAPERWORK back to them within literally minutes of when they asked fo... read more

Frankie S. 

on Yelp

7 years ago

one of the worst banks ever. their customer support not willing to help or find ways to get you the appropriate information you need. they play with your money when you deposit a check taking more than 2 days to make it available, when they finally do they only make a portion of your check available. they are consistently playing with your accounts on what you have available and dont. way better banks out their that are willing to assist you with what you need and make sure you are getting accurate information. 

Lin M. 

on Yelp

12 years ago

This became my bank after a merger...pretty soon they will no longer be my bank. First I have issues with the online bill pay. They use your money for three days before they pay your bill. They give song and dance about it is driven by the vendor but they could use another vendor. The straw that broke the camels back was the refusal to allow me to DEPOIST not cash a double endorsed check. I was tryin to depost an insurance refund to my daughter but she owed me the money. I was asking to place it into my account not cash... read more