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Midwest Express Clinic
- Urgent Care
- Northbrook, IL
About this business
Location details
1122 Willow Rd, Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
This place can be quick and convenient for small and minor issues. However, the last two times I have been here made me frustrated and more concerned than when I arrived. After doing a urine sample, there was high glucose in my urine and they insisted I had diabetes and if not that then another concerning issue. I returned again shortly after for a follow up unrelated to the diabetes comment and we retested and turns out the machine wasn't calibrated. I understand this may not be the nurses fault, however, to have someone go... read more
Business response:
Dear Katie, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please call us at 312-212-8124 or fill out the patient feedback form on our website at your earliest convenience. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
To walk into the clinic at 8am and to hear loud Latin dance music playing is a bit much. Then to be greeted by a representative at the front desk who hasn't a clue how to manage their 'system'.... I think there is tremendous improvement needed here. We however will not be back. This display is a disgrace to the medical industry.
Business response:
Dear Gennifer, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call us at 312-212-8124 or fill out the patient feedback form on our website for further assistance. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
My daughter went in to see I'm assuming a nurse practitioner since I don't think this place has any actual MDs there, for complaints of sinus congestion, severe headache and stuffiness in general. She's been like this since I want to say October and can't seem to shake these symptoms. The headache has become increasingly severe this week. My daughter is 20 so she did not want me to come in with her (rolling my eyes) so I waited. This is the second time we have wasted our time on this place We pay premium prices for ou... read more
Business response:
Dear Annette, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please call us at 312-212-8124 or fill out the patient feedback form on our website at your earliest convenience. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
Went to the clinic because my daughter had a cough that she couldn't shake for 2 weeks. Before we saw the doctor, they asked us which tests we wanted ordered - Covid, strep or flu - my choice. But shouldn't the Doctor/NP check the patient out and then order tests? She had no symptoms but the cough. We see the NP, Madhur Dass, and she doesn't even look at my daughter and says the cough is being driven by drinking cold water at school and we should stop that and it'll go away. I pushed back on that given she always drink... read more
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.7 star rating with 639 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is open now. It will close at 8:00 p.m.