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Midwest Express Clinic
- Urgent Care
- Northbrook, IL
About this business
Location details
1122 Willow Rd, Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
The staff was all around kind and friendly. Didn't wait more than 10 minutes Every affordable. Every helpful Thanks for everything
Business response:
Thank you, Liv! We’re thrilled to hear that our team made your visit quick, affordable, and positive. Express is our middle name, and providing outstanding care is at the heart of everything we do.
I have visited the clinic twice in the recent month. The initial visit was for my own issue due to chest pains. The visit was so easy with the online check-in which essentially saves you a spot for that specific time. I was seen within 5 mins of arriving. The staff were extremely friendly and the visit was quick and efficient. They took the time to ask questions and listen carefully. The second visit was today for my son who had injured his finger. We were seen in less than 5 mins from arriving and triaged quickly with an xr... read more
Business response:
We're happy to hear you had an awesome time with us at Midwest Express Clinic, Christy! Thanks for sharing your experience and have a great day.
Doctors have always done a great job with me and my daughter for our urgent care needs.
Business response:
Thank you for your five-star review, Alex. Our team at Midwest Express Clinic always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.
Never ever coming here again. I came in for a blood test and the np said she would follow up with me and explain the results. She never called me back I had to follow up and come in for her to tell me the results and explain them to me that took like 30 seconds of her day I'm not sure why she couldn't just call me. Also the receptionist very rude gives a lot of attitude over the phone. Lastly the nurse partitioner really don't know sh*t lol any kind of questions I had were mostly answered by I'm not sure and you have to fol... read more
Business response:
Dear Noor, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
We have had luck with this facility before, and just had a very slow experience at NW immediate care so we tried MEC again. They were understaffed and busy (Sunday afternoon), but we eventually got to see a doctor for an ankle injury. After that x-rays quickly followed and we were told to go home and wait on X-ray results by end of day. They never came. Called twice the following morning and was emailed results. No fracture - great - but my daughter is still in pain and it's Monday morning so she has to go to school. No diag... read more
Business response:
Dear Andrew, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call us at 312-212-8124 or fill out the patient feedback form on our website for further assistance. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
They are rude. The prices on website are very wrong. Hidden fees increase cost by ten times the advertised price.
Business response:
Dear Grant, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
This place can be quick and convenient for small and minor issues. However, the last two times I have been here made me frustrated and more concerned than when I arrived. After doing a urine sample, there was high glucose in my urine and they insisted I had diabetes and if not that then another concerning issue. I returned again shortly after for a follow up unrelated to the diabetes comment and we retested and turns out the machine wasn't calibrated. I understand this may not be the nurses fault, however, to have someone go... read more
Business response:
Dear Katie, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please call us at 312-212-8124 or fill out the patient feedback form on our website at your earliest convenience. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
To walk into the clinic at 8am and to hear loud Latin dance music playing is a bit much. Then to be greeted by a representative at the front desk who hasn't a clue how to manage their 'system'.... I think there is tremendous improvement needed here. We however will not be back. This display is a disgrace to the medical industry.
Business response:
Dear Gennifer, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call us at 312-212-8124 or fill out the patient feedback form on our website for further assistance. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
My daughter went in to see I'm assuming a nurse practitioner since I don't think this place has any actual MDs there, for complaints of sinus congestion, severe headache and stuffiness in general. She's been like this since I want to say October and can't seem to shake these symptoms. The headache has become increasingly severe this week. My daughter is 20 so she did not want me to come in with her (rolling my eyes) so I waited. This is the second time we have wasted our time on this place We pay premium prices for ou... read more
Business response:
Dear Annette, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please call us at 312-212-8124 or fill out the patient feedback form on our website at your earliest convenience. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.7 star rating with 597 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open at 8:00 a.m.