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Midwest Express Clinic
- Urgent Care
- Northbrook, IL
About this business
Location details
1122 Willow Rd, Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
The staff was all around kind and friendly. Didn't wait more than 10 minutes Every affordable. Every helpful Thanks for everything
Business response:
Thank you, Liv! We’re thrilled to hear that our team made your visit quick, affordable, and positive. Express is our middle name, and providing outstanding care is at the heart of everything we do.
I have visited the clinic twice in the recent month. The initial visit was for my own issue due to chest pains. The visit was so easy with the online check-in which essentially saves you a spot for that specific time. I was seen within 5 mins of arriving. The staff were extremely friendly and the visit was quick and efficient. They took the time to ask questions and listen carefully. The second visit was today for my son who had injured his finger. We were seen in less than 5 mins from arriving and triaged quickly with an xr... read more
Business response:
We're happy to hear you had an awesome time with us at Midwest Express Clinic, Christy! Thanks for sharing your experience and have a great day.
Doctors have always done a great job with me and my daughter for our urgent care needs.
Business response:
Thank you for your five-star review, Alex. Our team at Midwest Express Clinic always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.
Horrible reception and care experience. Went in as one of last appointments of the night and they basically rushed me through a health screening and proceeded to prescribe medicine that I needed right away only they sent the script to the wrong pharmacy that was closed. I couldn't get the meds because as soon as I was out the door they shut their doors and their phones 20 minutes before closing. The worst!
Business response:
Manny, we’re so sorry to hear about your experience with our front desk staff. Our goal is to treat every patient with kindness, respect, and professionalism, and we’re disappointed to hear we missed the mark. We’d like to understand more about what happened so we can address the issue and make sure it doesn’t happen again. Please feel free to share your feedback here: https://midwestexpressclinic.com/patient-feedback-form/.
Adding my review from Google to Yelp so more people can avoid this clinic. Absolutely appalling experience. I have never been more disgusted by the complete lack of basic human decency than I was at this clinic. A few weeks ago, my wife had just torn a ligament in her leg--literally in the parking lot--after a PT session next door. She was in significant pain and also trying to care for our crying 4-month-old. I rushed over from work, and we went into this clinic seeking immediate help. Her physical therapist next door (2... read more
My wife went to this clinic to get a wart removed. They submitted the visit within insurance under "surgery" and said the visit cost $350 dollars. Half that was covered by insurance. I'm sorry, but spraying some wart remover should not constitute a "surgery." This is very dishonest. Additionally, good luck calling the dispute a charge. They send you in circles in their phone system and tell you to submit the dispute online. We submitted a dispute over a month ago and got nothing. I would highly recommend considering going so... read more
Business response:
Hi Shane, We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We take concerns about billing and communication seriously. While we cannot discuss specific patient information publicly due to privacy laws, we want to make this right. Please contact our Patient Advocate at 312-212-8124 or submit your concern through our Patient Feedback Form here: https://midwestexpressclinic.com/patient-feedback-form/ Our team will review the situation and assist you directly. Outstanding care ... read more
Never ever coming here again. I came in for a blood test and the np said she would follow up with me and explain the results. She never called me back I had to follow up and come in for her to tell me the results and explain them to me that took like 30 seconds of her day I'm not sure why she couldn't just call me. Also the receptionist very rude gives a lot of attitude over the phone. Lastly the nurse partitioner really don't know sh*t lol any kind of questions I had were mostly answered by I'm not sure and you have to fol... read more
Business response:
Dear Noor, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
We have had luck with this facility before, and just had a very slow experience at NW immediate care so we tried MEC again. They were understaffed and busy (Sunday afternoon), but we eventually got to see a doctor for an ankle injury. After that x-rays quickly followed and we were told to go home and wait on X-ray results by end of day. They never came. Called twice the following morning and was emailed results. No fracture - great - but my daughter is still in pain and it's Monday morning so she has to go to school. No diag... read more
Business response:
Dear Andrew, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call us at 312-212-8124 or fill out the patient feedback form on our website for further assistance. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
They are rude. The prices on website are very wrong. Hidden fees increase cost by ten times the advertised price.
Business response:
Dear Grant, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.7 star rating with 639 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is open now. It will close at 8:00 p.m.