Mobile On-site Mammography by SimonMed

Phillip R 

on BBB

2 years ago

Go anywhere else for medical imaging services unless you prefer to be misled about billing, properly filing insurance correctly or being qualified to listen to customer requests therefore absolutely unable to provide any sensible sense of customer service. 

Patricia W 

on BBB

3 years ago

Simon med canceled 3 appoints right before I left home. The last time I was 15 minutes from the building. I had to take meds each time.DO NOT USE THEM! Really a minus star rating. 

Kyle C 

on BBB

3 years ago

Horrible service. Employees not helpful. Waited 3 hours and they keep saying will get you right back. Waiting room filthy and they don’t require people in waiting room to wear masks. 

Nik N 

on BBB

3 years ago

Do not use this company!! They lied to my face in the office telling me my MRI was cancelled by my doctor which their own scheduling verified was a lie and was never cancelled by my doctor. Scheduling would not let me speak to someone in charge because I've been calling for 3 days now between Simon med and my doctor. Please save yourself a headache and get imaging elsewhere. They do not care about their patients in office or scheduling department. It's absolutely sickening. 

Farokh G 

on BBB

3 years ago

Today the 6th of June my 84 year old mother had and appointment with MSI location Waterford Lakes, ******* They told ** to be here at 1 PM to do the paperwork with we did... and register for 1:30 appointment of ultra sound followed by CT scan of abdomen and at 3pm to have MRI of lower spine.Well the office was not organized and even though we have made appointment for all these procedures they managed to get this 84 year women all upset by confusion of paperwork and not taking her in until 1:38 pm and caused a chain reaction... read more

Deborah R 

on BBB

3 years ago

I was insured and apparently despite having my address/phone etc decided to send my $46 bill to a collection agency. After almost 3 years. Pathetic. 

Angela E 

on BBB

3 years ago

I was referred for a 3D mammogram and breast ultrasound. They could not schedule the ultrasound at any of their 4 locations. How does an imaging center not have an ultrasound tech?I made the mammogram appt but the mammogram tech was unbelievably rude and hostile, literally from the moment I said, "Hello." I was honestly afraid to have her touch me. I asked Reception for another tech - no one available. And this was AFTER my appointment was rescheduled - twice. I will NEVER use SimonMed again. HORRIBLE service, rude employees... read more

Julie K 

on BBB

3 years ago

I have had wonderful service in person but nothing but problems with their patient portal. First, the wrong email was entered, which messed up access to results, then called 3 times and they claimed it was fixed - it wasn't. Doctors and labs want me to fill out info online but I can't. It's ridiculous. Now I am sitting on the phone for quite some time waiting for IT support to pick up. No one is coming to the phone as I sit on hold. Disaster. I can't get results, fill out forms or verify appointments. The number given for Op... read more

Christine-Ellie L 

on BBB

3 years ago

I would give negative stars if I could,. I had a horrific experience at Simonmed in ********* **. I walked in there to get an Mri of my spine and hip as I am dealing with a torn iliolumbar ligament. I could barely walk out on my own with my spouses help. The inexperienced tech put me on my back with a hip cage over me then tied my feet together after I begged him not to do that, well that resulted in bilateral tears of my glutus minus, I could feel them tearing while in the tube, I was crying asking him to untie my feet, it ... read more