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Mutual of Omaha Mortgage
- Mortgage Lenders
- Charleston, SC
About this business
Location details
78 Ashley Point , Suite 101, Charleston, SC, 29407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Did okay. Missed an important detail on the earnest money which caused big inconvenient delay at time of signing.
Business response:
I appreciate your feedback, Eric. I apologize for the inconvenience caused during the signing due to the oversight with the earnest money. Rest assured, I am constantly learning from such experiences and will make sure it does not happen in the future. I'm committed to providing the best service possible to all my clients at Mutual of Omaha Mortgage. Thank you for choosing us and for your honest review.
Verified by Mutual of Omaha Mortgage
Joey was always there to answer my questions and keep me informed during the process. Customer Service is the number 1 thing that keeps me coming back to any business or referring to a friend. I will definitely refer my friends and family to Mutual and Joey. Thank you for all your help during this process.
Business response:
I deeply appreciate your kind words and the top-rating, Connie! It was truly a pleasure to assist you and I'm thrilled to know that my customer service had such a positive impact. Your willingness to recommend Mutual of Omaha Mortgage and myself to your friends and family means the world to me. I'm here anytime you or your referrals need assistance in the future. Thank you for choosing our services!
Verified by Mutual of Omaha Mortgage
Communication was fantastic, if I had any questions Joey was more than helpful and available to answer at my convenience. Loved the breakdown options for the closing costs. All around very helpful during the entire process.
Business response:
I'm truly grateful for your kind review, Kurt. It was a pleasure to assist you throughout the process, and I'm glad that my communication and explanations were helpful to you. Here at Mutual of Omaha Mortgage, we strive to make things as clear and convenient as possible for our valued clients. Don't hesitate to reach out if you have any future questions. Thank you for entrusting me with your business. - Joey Newton
Verified by Mutual of Omaha Mortgage
Great man to work with. Very attentive. Always called back promptly.
Business response:
I'm truly grateful for your kind words, Richard! I'm delighted to hear that you had a positive experience with Mutual of Omaha Mortgage. My goal is always to provide prompt, attentive service, and your feedback reassures me that I'm doing my job well. Please don't hesitate to reach out if you need anything else in the future. Thank you for taking the time to leave such a wonderful review. Best regards, Joey Newton.
Verified by Mutual of Omaha Mortgage
Joey was pleasant to work with and helped guide us through the process of purchasing our new home. He was quick to answer our questions and very courteous!
Business response:
I'm thrilled to hear that you had a positive experience with the home buying process, Cheryl. It was a pleasure guiding you through each step, and I'm glad I could help answer any questions you had and make the process smoother. Your satisfaction is my top priority, and receiving feedback like this motivates me to continue providing excellent service. Thank you for choosing Mutual of Omaha Mortgage and for your 4.5-star rating. Looking forward to the opportunity to work with you in the future should you need any additional a... read more
Verified by Mutual of Omaha Mortgage
Overall process
Business response:
I'm glad to hear you found the process satisfactory, Rajesh. At Mutual of Omaha Mortgage, we strive to make our lending process as smooth and efficient as possible. Your rating of 4.66 out of 5 stars means a lot, and we'll continue to work on perfecting our services. Thanks for taking the time to share your experience. - Joey Newton.
Verified by Mutual of Omaha Mortgage
Overall process
Business response:
I'm glad to hear you found the process satisfactory, Rajesh. At Mutual of Omaha Mortgage, we strive to make our lending process as smooth and efficient as possible. Your rating of 4.66 out of 5 stars means a lot, and we'll continue to work on perfecting our services. Thanks for taking the time to share your experience. - Joey Newton.
Verified by Mutual of Omaha Mortgage
Friendly and prompt service. He answered all of my questions. He was a pleasure to work with.
Business response:
I'm absolutely delighted to hear about your positive experience, Donna. It was truly a pleasure assisting you with your mortgage needs. Your kind words and the 5-star rating are greatly appreciated. At Mutual of Omaha Mortgage, we aim to provide friendly, prompt service and clear communication to our valued clients. If you have any more questions in the future, don't hesitate to reach out. Thank you once again for your feedback. - Joey Newton
Verified by Mutual of Omaha Mortgage
Joey is an amazing human being. His knowledge, experience and professionalism far exceeded every expectation that I had during my loan process. He was honest, helpful and always took my calls (even after business hours?) from start to finish! I have already recommended several of my closest friends to him for their home buying loans. Thank you Joey!!
Business response:
I'm absolutely humbled by your kind words, Christopher! It was a pleasure to assist you throughout your loan process. At Mutual of Omaha Mortgage, we always strive to provide our clients with the best service possible, and hearing your positive feedback really reassures me that we're on the right track. I'm thrilled to know that you felt supported and I was able to exceed your expectations. It was important for me to be available for your queries, even after business hours. I'm grateful for your recommendations to your frien... read more
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.9 star rating with 768 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.