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Mutual of Omaha Mortgage
- Mortgage Lenders
- Chesterfield, MO
About this business
Location details
16090 Swingley Ridge Rd, Suite 500, Chesterfield, MO, 63017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
I had to close fast and Susan and team made it happen. There was a last minute surprise that pushed the closing out by a couple of days but we were still able to close within the target timeline. Susan and Amanda were very prompt in responding and managed the entire process efficiently.
Business response:
I'm thrilled to hear that you were satisfied with the service provided, Vikrant. It was indeed a team effort and I'm glad we were able to manage the last-minute surprise and still meet the target timeline for your closing. Your positive feedback means a lot to us here at Mutual of Omaha Mortgage and encourages us to continually strive for excellence. Thank you for your kind words and the 5-star rating! If you need any further assistance, please don't hesitate to reach out. Keep safe and be well! ~Susan
Verified by Mutual of Omaha Mortgage
Mike is a great communicator, he definitely gets to know the client and caters to their personality. I’m grateful to him for his ongoing support, perseverance and just all out real life expectations. Thank you Mike for everything and for being forthright with the outcome. I truly appreciate it! This loan is going to give a second chance financially! Mike is 10 stars!!
Business response:
Hello Kitty, Thank you for your wonderful feedback and your generous rating of 5 stars. I'm thrilled to hear that you felt my communication and support met your expectations. I always strive to understand and cater to my clients' unique needs and it's great to know that this approach resonated with you. I'm glad to hear that the loan is offering you the second financial chance you were hoping for. It was a pleasure working with you and helping you achieve this outcome. Remember, I'm always here if you need assistance in th... read more
Verified by Mutual of Omaha Mortgage
Not only was she pleasant, but she was also very professional, and made me feel like I was the only client she had. If I had any questions and reached out to her, she always answered right away. I am so happy that I had the pleasure of having Lauren work with me with my refinance. Kudos to her.
Business response:
Hi Mary, I'm thrilled to know that you're satisfied with the service during your refinance process. It was truly my pleasure to assist you. Your positive feedback means a lot to me and Mutual of Omaha Mortgage. I'm always here if you have any more questions or need assistance in the future. Take care, Lauren Moushey
Verified by Mutual of Omaha Mortgage
Everything was explained well and very helpful thank you
Business response:
I'm thrilled to hear that you found our discussions helpful, Denise. It's important to me that my clients understand each step of the process. Please do not hesitate to reach out if you have any more questions. Thanks for the 5-star review and for choosing Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
Paperwork was slow on approval and abstract. It took at least 3 to 4 weeks longer than expected. That put our project behind our winter weather expectations. Everything else was very good. Thank you for your assistance!
Business response:
I sincerely appreciate your feedback, Steven. I apologize for the delay in the approval process and the impact it had on your project timeline. Our team at Mutual of Omaha Mortgage is continuously working to improve our processes and your insight is invaluable. I'm glad to hear that aside from this, you were satisfied with the rest of our service. Thank you once again for your patience and understanding.
Verified by Mutual of Omaha Mortgage
Jerry was professional, efficient, and courteous.
Business response:
I'm really pleased to hear your positive comments, Michael. It's always my aim to maintain professionalism and efficiency, and I'm glad you found this to be the case. Thank you for taking the time to leave Mutual of Omaha Mortgage this excellent review. I look forward to potentially working with you again in the future. - Jerry Roam
Verified by Mutual of Omaha Mortgage
Susan was very patient with me and answered all of my questions. She explained things in detail, which is what I needed to feel comfortable about the process. She was also very open, honest, and transparent. There were parts of the process I was concerned wouldn’t turn out well, but everything she stated ended up happening exactly like she said. If I need another mortgage, I hope I get to work with her again.
Business response:
Hi Joshua, I'm delighted to hear that you had a pleasant experience with me. It's always my priority to help my clients understand the process and make it as straightforward as possible. Your feedback has truly made my day! If you need another mortgage or if there's anything else you need in the future, please don't hesitate to contact me. I look forward to the opportunity to work with you again. ~ Susan
Verified by Mutual of Omaha Mortgage
Smooth and seamless application, review, and approval process. Susan recommended when to lock our rate and it worked out perfectly for us. Perfect level of communication between all parties to ensure things moved efficiently through the process. I never imagined getting a mortgage could be so easy. Thank you, Susan!
Business response:
Kimo, you're welcome and thank you for your kind words and 5-star rating. My team and I strive to make sure you have the smoothest, easiest experience with the mortgage process and communication is #1 on the list. Thanks so much for entrusting me and choosing Mutual of Omaha Mortgage. I'll be ready for your future refinance and I Iook forward to helping you again. ~Susan Thom
Verified by Mutual of Omaha Mortgage
Dan was excellent in answering any questions I had, he explained everything perfectly and called back when I wasn't readily available. I will recommend Dan and mutual of omaha to anyone I can
Business response:
I'm thrilled to hear that you had such a positive experience with me at Mutual of Omaha Mortgage, Edward! It's my goal to ensure that all your questions are answered and that you feel comfortable throughout the entire process. I'm glad I could be there for you when you needed me. Thanks for recommending me and Mutual of Omaha to others; I truly appreciate it. Looking forward to being of service to you in the future.
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.9 star rating with 5,097 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is closed now. It will open tomorrow at 8:00 a.m.