Mutual of Omaha Mortgage

4.9

Mortgage Lenders
Chesterfield, MO

About this business

FinanceMortgage Lenders

Location details

16090 Swingley Ridge Rd, Suite 500, Chesterfield, MO, 63017, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 6:00 p.m.
Tue	08:00 a.m. to 6:00 p.m.
Wed	08:00 a.m. to 6:00 p.m.
Thu	08:00 a.m. to 6:00 p.m.
Fri	08:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.95,097 reviews

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Debbie Rulong C.

2 years ago

This refinance was an excellent experience. Great lines of communication; courteous: knowledgeable; and expeditious in delivery

Business response:

I'm delighted to hear that you had an excellent experience with your refinance, Debbie. Your words truly highlight what we strive for at Mutual of Omaha Mortgage. The team and I work hard to ensure open lines of communication, courtesy, and knowledge are at the forefront of our service. It's great to know we hit the mark for you. We appreciate your 5-star rating and look forward to serving you again in the future. - William Brooks

Nona Elizabeth L.

2 years ago

Explanations, flexibility, communication.

Business response:

I'm thrilled to hear you had a positive experience with Mutual of Omaha Mortgage. It is always my goal to provide clear explanations and maintain open lines of communication for optimal flexibility. Your feedback and 5-star rating mean a lot to me, Nona. It's truly a pleasure to have been able to assist you. If you have any future queries or need further assistance, don't hesitate to reach out. Thank you for choosing us.

Zulfikar J.

2 years ago

Several mortgage finance companies were offering similar rates at the time. However, it was Susan's professionalism, friendliness, frankness, and patience with me as I amateurishly brokered and whittled down the rate for days and late into nights-- that is why I ultimately chose Mutual of Omaha. It was all Susan. Other originators may have, in the end, offered the same low rate sans points; but she brought me across the finish line by having the willingness to discuss everything with me ad nauseum (and even work at 8pm or ev... read more

Business response:

Zulfikar, thank you so much for your heartfelt review. I am incredibly grateful for your kind words, and I'm pleased to know that my dedication and hard work made a positive impact on your experience. Buying a home is indeed a significant event, and it was an honour to guide and assist you through this process. I'm sorry to hear about your disappointment regarding the servicing of the loan. Nevertheless, your satisfaction throughout the process was paramount to me. Your kind endorsement means the world to me, and it was genu... read more

Christopher Alan D.

2 years ago

Lauren made everything easy for me. Answered any question I had sometimes even late at night. I truly enjoyed the experience.

Business response:

Thank you, Christopher, for the wonderful review and the 5-star rating. I'm pleased to hear that you found the process easy and that I was able to assist you whenever you needed. I strive to provide timely and comprehensive responses to all queries, regardless of the time of day. I'm thrilled you enjoyed our experience as much as I did. Looking forward to serving you again.

Kevin H.

2 years ago

Jesse exhibited integrity and compassion throughout the whole process. He responded to all of our questions and concerns quickly and professionally. It was a pleasure working with Jesse; he let my wife and I know that we can reach out to him if we have any further questions or concerns. Thank you!

Business response:

Thank you for the high rating and kind words, Kevin! I'm thrilled to hear that you were satisfied with the service you received. Open communication is something I value highly, so it's great to know that you felt well-informed and supported. Should you or your wife have any more questions in the future, don't hesitate to reach out. I'm here to help. Thanks again for choosing Mutual of Omaha Mortgage. It was a pleasure working with you both.

Jay T. V.

2 years ago

Good job Jerry!

Business response:

Thanks for the feedback, Jay! I'm really glad to hear that you had a positive experience. It was a pleasure to work with you on your mortgage. Here at Mutual of Omaha Mortgage, we always strive to provide the best service possible. I'm thrilled to see that reflected in your rating. Looking forward to assisting you in future as well.

Jessica D H.

2 years ago

Mitch was top notch! Always had an answer for my questions and super fast replies!!

Business response:

I'm thrilled to hear you had such a positive experience, Jessica! Your satisfaction is my top priority, so I'm always here to answer any questions you have as quickly as possible. Remember, your journey with Mutual of Omaha Mortgage doesn’t end here; please feel free to reach out anytime. Thank you for the stellar 5-star review!

Latasha T. J.

2 years ago

Mitch was always available when I questions or when things didn't go as planned. He also made adjustments along the way to help move the process along.

Business response:

Latasha, thank you for the five-star rating and for taking the time to share your experience. I'm glad I was able to assist you and am pleased to hear that my availability and adaptability were valuable to you during the mortgage process. Your trust in Mutual of Omaha Mortgage is much appreciated. Feel free to reach out if you need further assistance in the future. - Mitch Streicher

Klief Hans G.

2 years ago

Several last minute fee changes that came with no discussion or heads up.

Business response:

I appreciate you taking the time to share your feedback, Klief. I'm sorry to hear about the unexpected changes in fees. We aim for transparency in all our transactions at Mutual of Omaha Mortgage, and I regret if we fell short in your case. Your comments will be used as part of our continuous improvement efforts. Please feel free to reach out if you have further questions or concerns. William Brooks