Mutual of Omaha Mortgage

4.8

Mortgage Lenders
Columbus, OH

About this business

FinanceMortgage Lenders

Location details

355 E Campus View Blvd, Suite 200, Columbus, OH, 43235, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 6:00 p.m.
Tue	08:00 a.m. to 6:00 p.m.
Wed	08:00 a.m. to 6:00 p.m.
Thu	08:00 a.m. to 6:00 p.m.
Fri	08:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.8573 reviews

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Allen W.

a year ago

To wishy washy .Never could give a definite answer. EITHER GIVE A definite yes or a definite no. Waiting until last minute to give a desion. FELT LIKE A HOSTAGE. The decision could have been done early on. Left in limbo didn't know if I needed to pack or what until the day before closing. At least a two weak notice of either a heck yea or a heck no. Put in a bad position making me wait and not giving a decision until 24 hours before hand. Very disrespectful and not considerate of my time .

Business response:

Dear Allen, Thank you for writing about your experience but we must say, our staff is a bit confused by this review. Our Loan Originator, Anwar, received this message from you immediately after closing: "Anwar, Thank you for your help with my VA loan. We closed on the home today at 11.00 am and everything went smooth. Take Care". We've all had those circumstances when the process may have been arduous but the result was good. If this is the case here, we apologize for the difficulties but we are proud of the outcome. Sometim... read more

Chelsea S.

a year ago

We tried a few times to get correspondence and advise regarding locking in an interest rate. I did not receive a call back for a couple of days and then was told that he would watch the rate and lock us in if it started to climb. We didn't hear anything else about interest rates until we were ready to close and were locked in almost half a point higher than we were wuoted when we inquired about locking in. Then, when it was time for closing, our title company was told on Friday that they would have everything to them after l... read more

Business response:

We appreciate your feedback and apologize for the inconvenience you experienced during the process. Timely communication and ensuring the best possible rates are important to us, and we regret that this did not meet your expectations. We will review this situation to understand what happened and improve our service. If you have any further concerns or need assistance, please feel free to contact us directly. Your satisfaction is important to us.

Wellington W.

a year ago

There was multiple instances of miscommunication between members of the Mutual of Omaha team that resulted in things needing to be redone. For instance, I was advised that the simplest way to handle a gift for a down payment was to have it wired from the lifter to title, only to be told just before closing that I needed to have funds in my account. That delayed closing by 2 weeks while we waited for the check to clear. Additionally, I was originally told that my wife could be on the deed but didn't need to be on the mortgage... read more

Business response:

Wellington, I genuinely appreciate your feedback and am truly sorry for the miscommunications you experienced during your mortgage process with us. It’s clear we could have coordinated better, and I deeply regret the delays and confusion it caused. We strive to make the home buying process as smooth as possible, and it's disappointing to hear we fell short in your case. I want to assure you that we are actively working on improving our communication protocols to prevent situations like this from happening again. Your patienc... read more

Claude B S.

2 years ago

Once we did not have to deal with Anwer Caliph, everything was fine. Anwar doesn’t listen to his clients. He overtalks them an doesn’t let them get a word in!

Business response:

I'm sorry to hear about your experience dealing with Anwar Caliph at Mutual of Omaha Mortgage. We value your feedback and it's important to us that our clients feel heard and respected. We'll certainly pass your comments along for review and strive to do better in the future. Thank you for bringing this to our attention, Claude.

Gentry Belle D.

2 years ago

Communication!! Don’t just copy and paste responses from underwriting in an email to your client. Take one minute to translate the finance speak into terms a non-lender can understand. NO ONE at Mutual ever called my real estate agent in response to her questions.

Business response:

I'm really sorry to hear about your disappointing experience, Gentry. We always aim to provide open and clear communication with all our clients and their respective real estate agents. It's unfortunate to hear that this hasn't been your experience. I'll make sure your feedback is forwarded to our team for improvements. We're always working on bettering our services and your feedback is critical for this. Thank you for taking the time to share your thoughts.

Jihwan O.

2 years ago

Employment Verification was difficult to get right away because our company didn't have number. If the loan processor did contact me earlier in advance to ask for that information, it would've been lot smoother for closing. I get that they were trying to do everything for me, but if it proves to be difficult, loan processor should contact earlier so that I could get information for them.

Business response:

Hi Jihwan, thank you for taking the time to write us a review. I'm happy to hear that you had a good experience overall, despite the difficulty with employment verification. Your feedback is highly appreciated and will help us improve our process in the future. We always strive to make the process as smooth and convenient as possible for our clients, and your suggestion about early contact is something we'll take into account. Thanks again for choosing Mutual of Omaha Mortgage and we look forward to assisting you in the futu... read more

Jihwan O.

2 years ago

Business response:

Selethea S.

2 years ago

Difficult in conducting a mortgage transaction long distance….,Those under $500K require a lot of attention in order to move to closing table. Send me your locals!

Buffy F.

2 years ago

If somebody would of had my loan done in the 45 days I had to get it done and not switched what loan I was doing at the last minute and cost me more money And I was unaware that it would raise my closing cost . The list could go on and on .