Mutual of Omaha Mortgage

4.9

Mortgage Lenders
Plano, TX

About this business

FinanceMortgage Lenders

Location details

6275 W. Plano Parkway, Suite 275, Plano, TX, 75093, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 6:00 p.m.
Tue	8:00 a.m. to 6:00 p.m.
Wed	8:00 a.m. to 6:00 p.m.
Thu	8:00 a.m. to 6:00 p.m.
Fri	8:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.91,024 reviews

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Shaun D A.

a year ago

Telling me on a monday you locked my interest rate in the day before , on a Sunday? 2 weeks after you told me my payment amount and now its 1% higher and I'm into the process 30 days now. Then I see reviews saying the same thing happened to them! That's shady business tactics . Then I was told the loan amount would be in my checking the day after closing . How does someone who does this for a living forget there is a 3 days hold on the funds ? I would totally understand if it was your first time but it wasn't his and it li... read more

Business response:

I understand your frustration, Shaun. It's concerning to hear about the issues you've experienced with your rate lock and the delay in receiving your loan amount from Mutual of Omaha Mortgage. Clearly, this isn't the level of service that we aim to provide. We deeply apologize for any confusion or inconvenience you've experienced. We'll be reviewing your feedback with Dylan Deere and our team to ensure we prevent such situations in the future. We appreciate you bringing this to our attention.

Dana M S.

2 years ago

It was great up until the point where a bait and switch was pulled on the interest rate. Then we found out that even though we were told we wouldn't make the new mortgage payment for two months, it was due in a month. I chose MoO based on the rate and the fact we didn't have to start new payments for 2 months - both didn't pan out the way they were supposed to.

Business response:

I am truly sorry to hear about the issues you've experienced, Dana. It certainly was not our intention to create such an unfortunate situation. We take feedback like this seriously and use it to review and improve our services. We understand how essential it is to maintain clear and correct communication regarding mortgage payments and interest rates. I will personally ensure your concerns are addressed with Dylan Deere and our team here at Mutual of Omaha Mortgage. Thank you for bringing this to our attention.

Shawn T.

2 years ago

The process took a lot longer than expected.

Business response:

Appreciate the feedback and I would completely agree with you! There were some bumps in the road and I am really glad we got it done! Best of luck in the future and thanks for trusting me!

Ethel Y J.

2 years ago

There were a few flaws along the way. I guess it wasn’t his fault, but it was my experience. I felt a bit rushed. Everything was coming at me so fast. I work a fill time job and couldn’t dedicate enough time to what was happening.

Business response:

Thanks, Ethel. We accomplished so much with the refinance, but sorry to hear you felt rushed. Our goal is to move the process along as quickly and efficiently as possible for you, but also to ensure you feel comfortable throughout. Greatly appreciate your feedback!

Ongie V.

4 years ago

It has hurt me with VA appraiser,

Pamela E.

4 years ago

Took 3 months

Philip R.

4 years ago

I believe that I should have gotten a lower interest rate on my loan.

Judith S.

5 years ago

Less stop and go. Mulitiple appraisals. Multiple different ways to get approval which then didn’t work. Requirement of multiple reports to update due to mortgage company’s not closing on time

Damian I.

5 years ago

Too much to write here