Mutual of Omaha Mortgage

4.9

Mortgage Lenders
Henderson, NV

About this business

FinanceMortgage Lenders

Location details

1915 N Green Valley Pkwy, #200, Henderson, NV, 89074, United States

Get directions

Weekday	Schedule	Status
Mon	8:00 a.m. to 6:00 p.m.
Tue	8:00 a.m. to 6:00 p.m.
Wed	8:00 a.m. to 6:00 p.m.
Thu	8:00 a.m. to 6:00 p.m.
Fri	8:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.91,467 reviews

Select a rating

Anonymous

17 years ago

Shannon Eney was very helpful. She sent me 3 Good Faith Estimates and went over each with great detail. Shannon explained to me the recent changes in mortgage regulations and how they affect mortgage loans. (very good to know). Their website has a lot of good information and videos too. I would recommend Shannon and their team because she's 1) very knowledgeable 2) has years of experience 3) she offered me low rates without any hassels right from the start. Thanks Shannon. Kaleb

Kaleb2K

17 years ago

Deanna M B.

6 months ago

would be better if I did not need so much money

Business response:

Helping great customers like you is why I'm in this business. Thank you so much for your business and great feedback.

Dennis F.

7 months ago

Had a lot of difficulty with the underwriters. The amount of financial documentation required for the loan was accesseive. Additionally, there were several times I was asked to provide one type of document then was told it was not acceptable and had to resubmit different documents. Frustrating

Business response:

I appreciate you sharing your experience, Dennis. I'm sorry to hear about the challenges you faced with the underwriting process and the frustration it caused regarding document submissions. Your feedback is valuable, and I'll look into how I can make this aspect smoother in the future. If there’s anything more you'd like to discuss or if there's any way I can assist further, please feel free to reach out.

William S.

a year ago

There were some points of the process where I asked questions and got the wrong answers -- questions about escrow and stopping after a year as well as how we could use a sellers credit. That lead to frustrations.

Business response:

Dear William, thank you for writing to us about your experience. After having reviewed your loan and the file notes, It's clear you did inquire on this issue. An answer was provided about the waiver of escrows after 12 months but further research indicated that if the Loan Servicer were to change, there was a possibility that the new Servicer may not allow a change like this. As you can understand, we cannot speak for other company's future decisions so clarifying our answer seemed to be the correct thing to do. We don't alw... read more

Diana H.

2 years ago

At the end there was confusion about some papers that had to be signed electronically. Tony said it was a new process - but no one told the client. It held up the closing a bit. But the biggest issue is that he said it was the Title companies responsibility - yet they said it wasn't - they don't have access to that paperwork. So,, 1 the clients should have been walked through that paperwork - My client just signed it and was confused - but did it to make sure we closed that day. 2. I didn't like that Tony said it was ... read more

Business response:

Hi Diana! Thank you so much for the opportunity to help your client, and the feedback. It definitely was not my intention to throw escrow under the bus. When checking with our closer to see if escrow was informed that closing was our new Hybrid version, the closer did confirm that escrow had been notified that it was in fact a hybrid. In the end, I'm the tip of the spear and should have set the correct expectation. It will only take one time with a new process to work out the kinks. :) I look forward to the next one!

Sean Gray R.

2 years ago

There was little communication, an overwhelming amount of documents they needed, and despite all of our efforts our closing date was pushed back twice and they threatened a third. It reflected poorly on us, and cost us a lot of money to stay somewhere while we waited to see if we’d ever be able to move in

Business response:

I'm sorry to hear about your disappointing experience, Sean. It's clear from your feedback that we failed to meet your expectations in terms of communication and process efficiency, which I understand caused you significant inconvenience and additional expenses. Please be assured that your experience is not reflective of the customer service standards we aspire to at Mutual of Omaha Mortgage. I'll personally ensure your feedback is forwarded to Trish McCall and our team for review, and use it as an opportunity for improvemen... read more

Rona P.

2 years ago

You were fine-it was the seller-selected title company that caused a week-long delay in closing. Totally ridiculous. Thanks for your efforts to close on time.

Larissa W.

3 years ago

Be very careful dealing with Shannon Eney. Shannon seems nice but has proven, on more than one occasion, to be unethical and misleading in her communication and dealings. She has proven to be an aggressive mortgage broker who will take advantage of you. You get a fake smooth façade but underneath there is a lot of garbage when dealing with her. She has fraudulently withdrawn a larger money from my account when I gave authorization for a much smaller amount and then stopped answering my calls and emails. Buyer beware!