Mutual of Omaha Mortgage

KURT V. 

Verified by Mutual of Omaha Mortgage

4 years ago

Poor underwriting 

Janet W C. 

Verified by Mutual of Omaha Mortgage

4 years ago

Dustin, you were very responsive! But Ben Comia and his failure to follow our instructions led to a long delay in closing and a lot of frustration. A flight in from Northern Nevada and a drive from So California, hotel reservations, a moving company all in question because when reminded of his mistakes, Ben initially put this off on my husband, stating Fred made the mistakes, and the problems were our fault not his. Fred even sent an email to you (Dustin), asking you to call Fred personally about a customer service issue... read more

Christina Lorene M. 

Verified by Mutual of Omaha Mortgage

4 years ago

Better communication and to actually work with an experienced professional. We didn’t even work with the loan officer on our loan and never heard back after many attempts to get things resolved. Even on the last day final signing my paper work was wrong. It was incredibly frustrating and received no apology for the multi errors made during the process. 

Rosemary S. 

Verified by Mutual of Omaha Mortgage

5 years ago

I felt like someone dropped the ball at one point.we had to call to find out why we haven’t heard from anyone 

Yvette C. 

Verified by Mutual of Omaha Mortgage

5 years ago

Proactive management of my loan processing, accurate paperwork processing, a sense of urgency and care for time sensitive matters, timely communication and updates. I had to escalate at least 10 times to get responses. I would never recommend anyone get a loan through your company again. I sent a complaint to Costco in order to get someone to attend to my time sensitive timeline for closing. This is not my job to go into project manager mode in order to have made my closing per schedule but yet I had to do this. You guys ... read more

Yvette C. 

Verified by Mutual of Omaha Mortgage

5 years ago

Proactive management of my loan processing, accurate paperwork processing, a sense of urgency and care for time sensitive matters, timely communication and updates. I had to escalate at least 10 times to get responses. I would never recommend anyone get a loan through your company again. I sent a complaint to Costco in order to get someone to attend to my time sensitive timeline for closing. This is not my job to go into project manager mode in order to have made my closing per schedule but yet I had to do this. You guys ... read more

Thomas C. 

Verified by Mutual of Omaha Mortgage

5 years ago

Everything except that it would have been nice if on the closing disclosure, you had included the unit number. This vital piece of information is missing. 

Nassef G. 

Verified by Mutual of Omaha Mortgage

5 years ago

I had one of the most horrible experience with this agent and with Mutual of Omaha as whole. I am not sure how Costco has them as preferred lender. By far, worst customer service experience; I had to escalate the issue to regional manager since this agent was not responding to my call or emails. I would never recommend Mutual of Omaha or this agent to any person. Initially they give you the best rate, but then mid transaction, they present you with tones of problems. 

Deanna Bomb Chica D. 

Verified by Mutual of Omaha Mortgage

5 years ago

Dropping the ball might be this company's best attribute! We started our process with loan officer Ben Comia. We were upfront from day one about our financial situation & past events that may keep us from getting a home loan. All documents & needed materials were in Ben's hand from Day 1, we believe he dropped the ball on us big time! After getting a pre approval from Ben, we house searched, made an offer that was accepted & began the process of home purchase. Inspections happened & all the while I stayed in close communicat... read more