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Naiad Irrigation Systems Ltd
- Lawn Services
- Rocky View, AB
About this business
Location details
235105 Wrangler Dr, #21, Rocky View, AB, T1X 0K3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Blow out They came blew out the line all while I was at work. Couldn’t have asked for better service. As I’m at work long hours I don’t have time to take time off.
Business response:
Good afternoon Richard, We couldn't ask for a better client! We're happy to do what we can, when we can to make life easier for our amazing clients. Thanks so much for taking the time to write this review and have a great day.
Sprinkler System repair On May 25, 2015 they sent a very inexperienced tech to repair and re-route our sprinkler system and after spending hours with this tech and paying $325, we accomplished nothing. On July 25, 2015 they sent another tech who was more experienced and ultimately he was able to accomplish what was supposed to be done at the first time and the second bill was $343.72. Naiad refused to take any responsibility or accountably for the first bill or take off charges from the first bill which we paid for nothing.
Business response:
Good Day B. Sen, Thanks you for your honest feedback. Every year we do hire a lot of summer students to fill the role as service techs and because of that we do get them for 3-4 years, but then ultimately they do move onto bigger and better things. So, we do have to replace about 10% of our service crew every year. The new crew members are sent off for one week with an experienced service tech, so that they can learn what is required to service an irrigation system. All that being said, some calls cannot be done by everyone.... read more
fixing sprinklers and draining the pipes they have done work for me broken sprinkler is not been fixed ,no customer service ,no mannerism when they call you ,talk as if you are their peasants .the broken sprinkler was there since last year which they were suppose to fix it and they totally ignore it ,causing us a big problem
Business response:
Good Morning Bijan, I would like to take this time to formally thank you for discussing your concerns with me yesterday, here at Naiad Irrigation Systems, customer satisfaction and customer service are our top priorities, although there may be slight deviances from time to time, it is through feedback such as yours that we are able to better adapt our training and work procedures to provide the most pleasant and fluid customer experience. With this in mind, we are now in the process of reviewing our standard office phone eti... read more
Sprinkler sys modification The work they perform is good however they were not upfront about the service call admin charge and thus the cost was approx $ 60 over estimated. I did contact the company later on about it and they offered some of the charge as a credit.
Business response:
Good Day Rita, Thanks for your honest feedback and taking the time to write this review, we will try to better communicate our charges. We will ensure that price is on our website and we will look at modifying processes here to make it more obvious. To help make it clearer for anyone reading this review, we do charge a minimum fee to cover the costs for travel time to get to your house. In 2013, our rate was $60 plus GST. On top of that we will bill for labour and parts for the technician to repair the irrigation system. Tha... read more
Frequently asked questions about Naiad Irrigation Systems Ltd
How is Naiad Irrigation Systems Ltd rated?
Naiad Irrigation Systems Ltd has a 4.9 star rating with 1,104 reviews.
When is Naiad Irrigation Systems Ltd open?
Naiad Irrigation Systems Ltd is closed now. It will open tomorrow at 8:00 a.m.