Napa Post Acute

Genevra D. 

on Yelp

2 years ago

My grandmother was not treated with dignity when she stayed at this facility and it was a horrible experience for her toward the end of her life. The staff responsible for dressing her was inconsiderate and, due to their disorganisation, left her in a state of undress and pain. My grandmother tried to prevent recurrences by asking the nurse to have the items she required before she began the process; the nurse disregarded her requests and continued to leave her in a very painful position with her clothing removed for lengthy... read more

Kiki M. 

on Yelp

3 years ago

GET YOUR ITEMS INVENTORIED and TAKE A PICTURE! I had to practically beg someone to inventory my mom's items and left being told it would be done. Now several months later her clothing was all stolen - even off her body - and the nurse that assured me she would inventory all her items - never did. So Napa Post Acute AND THE OMBUDSMAN for NPA just say sorry! When we walked around asking the CNAs if anyone had seen her clothing one said, "no, but did you see how much that blanket is worth." So obviously she is the thief - ye... read more

Kiana A. 

on Yelp

3 years ago

If I could leave a zero star I would, this is a horrible place if you are of any ethnicity other then white, nurses here are very careless, have zero compassion for pain in patients, the nurses give off the vibe that they are only here for the pay and not for the care of human beings, when you try to speak to one of these fake nurses, they always have an attitude and think, we the ones who pay for the treatment are lying about a loved ones pain, I hate the fact my grandmother is here with these people, don't bring your famil... read more

Lynnea G. 

on Yelp

4 years ago

Like another review said - "this place was a nightmare" I couldn't agree more! We had to place my mom in this place after she had surgery on her leg due to bone cancer. She couldn't get around on her own, she was completely dependent on the staff. The staff that helped my mom were nice and friendly. However, they are extremely understaffed. Due to being understaffed they are very unorganized, slow and extremely lacking in communication. They put diapers on the clients, and tell them, there's no guarantee they'll get to the ... read more

Terry P. 

on Yelp

4 years ago

This place was a nightmare. I was sent there for rehab after surgery. To start, the staff they had was mostly wonderful and trying very hard. But due to lack of staff and a poor business model the patient experience is terrible. I was sent there to get rehab. I was there almost 12 days and I was only taken to the gym in the pictures once. I waited many days for even the first visit from a physical therapist. I just lay in bed getting stiffer and stiffer with no one to help me get up. They forgot to put a sheet on my bed a... read more

C Alanna J. 

on Yelp

5 years ago

I live near Atlanta, GA. Some poor soul has been calling me from this place for 3 weeks! I've tried to tell her she has the wrong number. It's an older woman looking for a person named Harley. And for 3 weeks I've been trying to contact the staff. Every damn day!!The phone rings and rings and rings. I finally got through tonight and the guy was frustrated I even called! I told him per searches they only have 120 people under care so GET to work! I feel so sorry for this woman 

John F. 

on Yelp

5 years ago

Place terrible rough they stole 3009 worth of jewelers prentending to roll me over and overtire check skin enemies don 2 bracelets missing from arm Don't trust this place beware!! 

Susan F. 

on Yelp

6 years ago

I have to give them one star. My mother stayed here twice. The first stay the nurse's were great. I have a problem I have with both visits is getting someone to answer the phone. I called for 2 1/2 hours and no one ever picked the phone up. I needed to know if my mother had her hospice medicine and never found out. Her second visit was even worse. They told her she should be there and that she could not get out of bed. She was treated rudely and everytime I or my brother called we couldn't get anyone to answer the phone ... read more

Nancy C. 

on Yelp

6 years ago

I spent 5 days getting weaker and sicker everyday. I contracted a UTI and was told to use a male urinal because that's all they had. ? They did not follow Stanford's pain medication regime, where I had been taken for care in the trauma unit after a car accident, so I had to ask for my meds every time and waited long past the intervals that had been prescribed. There were no menus, and the "food" that was delivered was inedible, smelling of cigarette smoke. My UTI was increasing rapidly and I was sleep deprived because of... read more