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New Directions Mental Health
About this business
Location details
15090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My son had an intake at New Directions because they claimed they accepted Medicaid. Not only was Lauren, the intake counselor completely incompetent (she shamed my son during the intake interview) but New Directions also billed my unemployed son beyond what Medicaid covered. I mean, do they not understand that poor people are on Medicaid because they are poor?!!!! Wouldn’t send a cat I hated to this practice!
Business response:
Your feedback means a lot to us, and we're committed to using it to improve our services for all our clients. We hope you'll give us another chance to show you the level of care we aspire to provide. We genuinely value your feedback and are open to hearing any additional thoughts or specific concerns you may want to talk about. Please consider reaching out to us so that we can address any concerns promptly by emailing at Feedback@NewDirectionsPGH.com.
My son goes there. His father and i are separated. My son has adhd and suffers from conditions the therapist told his it was ok to take him the meds. He barely graduated because of this. He then told my son i was making up stories to medicate him. He was diagnosed by a physiatrist not me. My beat on me and smokes pot now. The therapist said it was all made up by me. I recommend nobody takes their child there they will alienate your child. I looked into the therapists record snd found multiple infractions why he works there... read more
Business response:
Thank you for taking the time to provide us with feedback. Because of privacy regulations, we cannot discuss any specifics about your comments on this forum. However, we are committed to providing high-quality, evidence-based mental health care services, and we take your feedback very seriously. At New Directions we recognize that offering excellent services is crucial for building trust with our clients and ensuring that they receive the care and support they need to live their best lives. We regret to hear if we fall ... read more
DO NOT GO HERE!!!! Wanna get your mental health absolutely fucked? No? Then don't go. They never follow up if you miss appointments, they don't give a fuck if you are going through trauma or have a work conflict. The doctors there will push you to give them control over your mental health meds and then as soon as they do they drop you as a patient so you're screwed. The front desk people are assholes and have no sense of empathy what so ever, they therapists are undereducated and expect you to come in and solve your own trau... read more
Business response:
Your feedback means a lot to us, and we're committed to using it to improve our services for all our clients. We hope you'll give us another chance to show you the level of care we aspire to provide. We genuinely value your feedback and are open to hearing any additional thoughts or specific concerns you may want to talk about. Please consider reaching out to us so that we can address any concerns promptly by emailing at Feedback@NewDirectionsPGH.com.
Not a good place to work at. They withheld $700 of my paycheck for more than a week. The one supervisor is extremely rude and unwelcoming. Overall vibe is they don’t care for their employees. Do not recommend to anyone to work here or go here for therapy.
Business response:
Thank you for bringing your concerns to our attention. We want to clarify that ensuring timely and correct payment to our employees is a top priority, and any delay in payment is not reflective of our standard practices. We encourage you to reach out to our HR department to address specific issues, reinforcing our commitment to a respectful workplace.
horrible place, do not recommend, when I was a client there, I had the most miserable time of my life, rules are overly strict, staff was horrible, granted it was years ago, and maybe things have changed, but after the trauma I suffered from them, the PTSD I got because of them, the horrible way staff treated their clients, I will never forgive this place or my school district for ever sending me, my case worker at the time, and my mom both saw how horrible it was, and mom even said I was worse going out of the place than go... read more
Business response:
Please accept our apologies for any discomfort or dissatisfaction you experienced in any interactions with New Directions Mental Health. We value your input and would love the opportunity to discuss your concerns further to ensure we address them appropriately. Please reach out to Feedback@NewDirectionsPGH.com Thank you for sharing your experience.
RecommendedEdit: please know this is personal experience from when i went there, back around 2005, i heard it has changed since then, but i still might keep this review up due to the place pretty much scarring me to the point i still have nightmares about the place. horrible place, do not recommend, when I was a client there, I had the most miserable time of my life, rules are overly strict, staff was horrible, granted it was years ago, and maybe things have changed, but after the trauma I suffered from them, the PTSD I got because of ... read more
Frequently asked questions about New Directions Mental Health
How is New Directions Mental Health rated?
New Directions Mental Health has no reviews yet.
When is New Directions Mental Health open?
New Directions Mental Health is closed now. It will open at 9:00 a.m.