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New Suburban Apartments
- Apartments
- DeKalb, IL
About this business
Location details
1400 Twombly Rd, DeKalb, IL, 60115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Awesome customer service I had a great experience throughout my move in process, Ladonya and Jamie were wonderful, thanks again ladies!
Happy Tenant I love living here! Everything I need or ask for is always taken care of quickly. The management team has great communication and really makes sure residents are happy. It’s a peaceful, family-friendly community and a great place to raise kids. I moved here from Chicago about a year and a half ago, and I’ve been loving it ever since. I definitely plan on renewing my lease in 2026!
Great staff! Lovely apartments with a great leasing staff. Jamie and Latonya were very helpful and made the process extremely easy.
Great Staff The staff members in the office are all extremely friendly and straight forward with information tenants need to know.
Living at suburban apartments - 2215 Living at suburban apartments is amazing. The staff here is always friendly, experienced in their knowledge of what needs to get done, and their maintenance team is awesome. You call them for problems they come within 24 hours it's perfect. Of course in all apartment complexs, there's complications, but there's nothing the maintenance team hasn't been able to fix and there's nothing that this apartment complex will not make perfect for you. I love it here.
Resident. I am very happy and find this place be ve Resident. I find Suburban Apartments very desirable, there is some noise issues but staff living in the complex and fixing any problems which comes anytime of the day and night is good. Rents are reasonably low and affordable. I love it here. New owners has added many amenities and as I hear , they are working on solar farm for green energy and providing low cost electric to all tenants in Suburban apartments.
Recent renter I’m not sure where to start the move in process was very quick and easy of course.. after I moved in started to notice mold in the bathroom they painted over, roaches came out no matter how clean your apartment was, maintenance is a joke literally, ppl sell (hard drugs) in the buildings across from me and I moved out and they’re refusing to give me my deposit and put a bad report on my credit because of “damages” that they couldn’t prove. Currently suing them !
Business response:
Hello. Due to the anonymity of this review, we''re unable to confirm your past residency in our community. However, we invite you to contact us at (815 758-8124 to discuss this matter directly.
these photos are not the same as what's for rent don't waste you're time. nothing up kept, it's dirty, falling apart. cabinets were broken. it was gross.
Business response:
We take these reviews and our commitment to providing our residents the best possible place to call h some very seriously and are disheartened to see that you feel this way. When you are able, please reach out to a team member to discuss this further. Thank you.
Unsafe living conditions/ This place needs to be condemned!!! The tub wouldn’t drain because the wall was filled with mold inside the wall and under the tub. The water is so dirty when we showered or felt so sticky. They would sometimes turn ur water off with no notice. They never fixed a single thing & when they came to “fix” the tub they left dirty plungers in there & gave us a key to a different apartment that never been clean and the bathroom was just as disgusting. The carpet is brown & matted. The wall are yellow and t... read more
Business response:
We are disappointed your experience has not been a better one. We are committed to addressing all resident concerns, and we hope to speak with you directly at (815) 758-8124. Thank you.
Frequently asked questions about New Suburban Apartments
How is New Suburban Apartments rated?
New Suburban Apartments has a 3 star rating with 178 reviews.
When is New Suburban Apartments open?
New Suburban Apartments is closed now. It will open tomorrow at 8:30 a.m.