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New Suburban Apartments
- Apartments
- DeKalb, IL
About this business
Location details
1400 Twombly Rd, DeKalb, IL, 60115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Unsafe living conditions/ This place needs to be condemned!!! The tub wouldn’t drain because the wall was filled with mold inside the wall and under the tub. The water is so dirty when we showered or felt so sticky. They would sometimes turn ur water off with no notice. They never fixed a single thing & when they came to “fix” the tub they left dirty plungers in there & gave us a key to a different apartment that never been clean and the bathroom was just as disgusting. The carpet is brown & matted. The wall are yellow and t... read more
Business response:
We are disappointed your experience has not been a better one. We are committed to addressing all resident concerns, and we hope to speak with you directly at (815) 758-8124. Thank you.
Creepy communications and misleading photos The apartments look nothing like they do in the pictures, don't let them fool you! When I visited, the apartments were dark, smelly, and everything was broken and in need of repair. The parking lot was full of large potholes, and there was a mini bottle of liquor littering the lawn. In general I was very sketched out. The person showing me the apartments did not know where he was going at any point, and there are rumors that drug dealers live there. To my horror, the number I used ... read more
Business response:
We're very sorry that you have these concerns, and we want you to know that we do not take this feedback lightly. Due to the nature of your concerns, we feel it would be best if we spoke with you directly. Please stop by the office or give us a call at (815) 758-8124 when you have the time. Thank you. - Suburban Apartments Management
Place Needs to be Condemned Not exaggerating when I say this is the worst property I've lived in. Windows and door not properly sealed, causing huge drafts and a terrible bug problem. Water is sources from a private well instead of the city, and they regularly have to warn tenants to "boil before drinking" because of maintenance issues. Terrible communication, we have gone days without hot water or heat, and only know whether or not we have these things back on if we call to complain. There's a high turn-out of staff so you ... read more
Business response:
Thank you for the review and for providing us with your feedback. We are very alarmed by what you have left us and apologize for not being able to provide you with a positive experience. We strive to ensure that our residents feel comfortable within our community. We would like to speak with you directly on these issues and would love for you to come by our office or give us a call when you have time. We can be reached at (815) 758-8124. We hope to hear from you and again, we apologize for the inconveniences. - Suburban Apar... read more
Worst place to live in DeKalb by far! This place needs to be shut down; the buildings are dirty and have bug/mice problems. The hot water still does not work properly and is yellow!! Some apartments are updated, however, most are straight out of the 60's and are falling apart. Every time I go into the office there are new people working there, so that shows you that even the staff don't like this place. Don't let them fool you into thinking that it is a "New Suburban Apartments" because all the problems before are still here... read more
Business response:
On behalf of Suburban Apartments, we would like to sincerely apologize for any discomfort and inconveniences you have experienced with us. We appreciate your honest feedback and are always looking for ways to better our community! We will surely take what you have said into consideration when making future improvements. If you have any outstanding concerns please feel free to contact us at (815) 758-8124 or stop by our leasing office. Thank you. - Suburban Apartments Management
If I could give negative stars... When I moved in, I quickly realized I would not be renewing my lease. The parking lot is all potholes and it's essentially a dilapidated shanty town. When I moved in, my feet turned black from the supposedly newly cleaned carpets. I didn't have hot water for the first 6 months of living there and they didn't seem to think this was much of a problem. There was a crack in my kitchen ceiling that silverfish fell out of onto my table and there was a leak in my bedroom ceiling. I called maintenan... read more
Business response:
Thank you for giving us your feedback. The well being of our residents is very important to us and we strive to provide a comfortable and pleasant home and we apologize if that was not the case for you. We want our residents to come to us in confidence that their concerns will be addressed and in a timely manner. We appreciate all of your comments and assure you that we will take them into consideration in improving our ability to satisfy our current and future residents. If you have any additional feedback or questions, ple... read more
Don’t let them fool you. This place is trying to rebrand themselves as the “New Suburban Apartments”. It’s the same owner and staff offering the same low standards as before. They are only rebranding so they can get rid of their previous bad reviews. Just living here, I can tell you that I’ve gone MONTHS without hot water. The water quality is bad. It’s always cloudy or pure rust. The place itself is falling apart. Instead of fixing the actual buildings, the owner just seems to plant hundreds of bushes that they don’t take c... read more
Business response:
Thank you for bringing these issues to our attention. We're sincerely sorry for the negative experience you may have had with members of our staff, or if work orders were not completed to your satisfaction. Our staff strives to communicate professionally and respond to all requests as quickly as possible. We understand your frustration and would like to offer our assistance. Please give us a call at (815) 758-8124 or stop by the office so that we can collect more information and hopefully provide a solution. Thank you. -Subu... read more
Stay away! STAY AWAY This place may seem great because it is so cheap but spare yourself frustration and find somewhere else to live. The area has frequent shootings and is full of crime. I lived here for 3 years as I was going to NIU and shortly after my first year here, maintenance had to rip out the kitchen area and bathroom in my studio because of a water problem in the unit above mine. They did minimum amount of work and left the place half completed for another year even though I frequently informed them it was not don... read more
WORST PLACE EVER BEWARE This is the worst place I have ever lived in. I lived there for one year and it was the worst experience ever. The owners are completely rude. I had both owners yell at me because I did not agree with their information. There is a $396 fee taken from the security deposit regardless if the apartment was left in a perfect condition and you have pictures to prove it. They lack to inform you that the city forces them to have to wash the carpets to meet the city code. That was their response when I questio... read more
This place in literally INHUMAN and NIGHTMARE The studio was anything but move-in ready! It was absolutely gross!!! It was the most disgusting place I have even moved into! No exaggeration! 1. The floor was not mopped! There is still gum in the floor!!! 2. The kitchen counter was not wiped! 3. The kitchen closets were absolutely gross! 4. The bathroom looked like it was just used by 20 homeless people! Human hair everywhere! 5. There were spiders nets everywhere! 6. The window screens were all missing! 7. The window leaks wa... read more
Frequently asked questions about New Suburban Apartments
How is New Suburban Apartments rated?
New Suburban Apartments has a 3 star rating with 184 reviews.
When is New Suburban Apartments open?
New Suburban Apartments is closed now. It will open on Monday at 8:30 a.m.