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Oak Knoll Animal Hospital
- Veterinarians
- Moline , IL
About this business
Location details
3113 41st Street, Moline , IL, 61265, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 12:00 p.m. | |
| Tue | 7:00 a.m. to 12:00 p.m. | |
| Wed | 7:00 a.m. to 12:00 p.m. | |
| Thu | 7:00 a.m. to 12:00 p.m. | |
| Fri | 7:00 a.m. to 12:00 p.m. | |
| Sat | 7:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
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Technicians eavesdropped on our private conversations after leaving the room knowing that my wife and I were unsatisfied with her glib repetitive answers to different questions. Then the doctor accused me of being in the wrong, without asking me or my wife what happened. Also, on top of that unprofessional behavior, they included their tilted view of the situation into my dogs medical records. Petty people who only care about their employees feelings.
Business response:
Grant, we’re sorry to hear that you had a negative experience with us. We strive to offer exceptional customer service and care and are disappointed that we didn’t meet your expectations. We have shared your feedback with our team to improve our service for future visits.
Do not take your dog there! Very unprofessional staff. Hangs up on callers. Don’t care about animals
Business response:
Hi Mindy, We take reviews very seriously and I was hoping to connect with you regarding your concerns. I tried looking for your account in our system so I could reach out to you, but I couldn't find it. If you are willing to call and ask to speak with me, I would like to learn more about your concerns. Please call our office and ask to speak with me, I am on site everyday but Tuesday. Thanks -Stephanie Hamerlinck, Hospital Manager
Great until they want to charge you for extra exams for a shot even though you are still within your yearly exam time frame. No thank you, we will be going elsewhere from now on.
After multiple negative experiences with me and my family, we are switching Vets. This place has gone down hill 100% since Greiner left. Used to be the only place I’d trust with my pets, now I do not trust them at all. Very unprofessional comments from techs as well.
Business response:
Hi Alexandria, we appreciate your honest feedback. We take our reviews very seriously, and I would like to discuss your experiences with you to find out where things went wrong. I was not able to find your information in our system to call you directly, but I would appreciate an opportunity to hear about your experiences in more detail. Please give me a call at your convenience at (309)762-9483 if you would like to talk. Thank you, Stephanie Hamerlinck, Hospital Manager
Dr. Lundeen Is Truly AMAZING. She Had Been Treating Our Family's Dog For The Last Few Years, She's Performed Two Successful Surgeries On Our Shitzu In The Last 2 Years. Unfortunately She Recently Went Into Heart Failure And Her Meds Stopped Working. So We Had To Make The Decision To Do What Was Best And Make Her Comfortable. Today She Flew Up To Doggy Heaven. As Hard As It Was, Dr Lundeen Helped Make The Process A lot Easier Than Expected. She Was So Sweet And We Could Tell She Genuinely Cared About Our Dog & Our Grieving. S... read more
Business response:
Our hearts are with you and your family....
My dog has been in multiple times for many issues one of which was Cushing's Disease which they failed to diagnose and my wife did.He also has a mass which has been increasing in size which they blew off and told us it was a fatty mass.My Dachshund is currently being taken to the Emergency Center in Bettendorf after this mass burst tonight.I would say if you want to be overcharged for marginal to poor service then this is the place for you.Oh I forgot,they lost his blood samples and could never give us a firm date on when we... read more
Business response:
Hi Ryan, we are sorry to hear that Boyd had to go to the AEC, and we are sorry to hear about your disappointment in our service. It is our goal to provide the best care, and we would like to discuss your concerns. Our Managing DVM will be calling this morning, not only to follow up on Boyd, but to discuss your concerns with you. Please know, if you are dissatisfied with a doctor you are working with, you are always welcome to see a different doctor in our clinic, and we welcome your feedback.
My dog has been in multiple times for many issues one of which was Cushing's Disease which they failed to diagnose and my wife did.He also has a mass which has been increasing in size which they blew off and told us it was a fatty mass.My Dachshund is currently being taken to the Emergency Center in Bettendorf after this mass burst tonight.I would say if you want to be overcharged for marginal to poor service then this is the place for you.Oh I forgot,they lost his blood samples and could never give us a firm date on when we... read more
Business response:
Ryan, we appreciate your feedback and we take poor client experiences very seriously. I am sorry to hear that your dachshund isn't doing well, and I hope he is getting the care he needs. However when I look your name up in our system, I can only find one account that has been inactive for almost 3 years. I'd like to make sure that we continue to provide high quality care, and so if your account is possibly under another name, I would like to speak with directly about your concerns. If you would be willing to call our off... read more
DO NOT BRING YOUR PETS HERE! We had our sweet yorkie, Cooper, brought in for a "routine" kidney stone removal. After being reassured numerous times that this was a normal procedure, we brought him in and expected a phone call when they were done operating. About 5 hours had passed and we hadn't heard anything. Finally we get a phone call (around 3pm) saying Cooper died of cardiac arrest around noon. Why wait 3 hours to call? We went to see him after the phone call and received a very brushed off and pitiful "sorry for you lo... read more
Frequently asked questions about Oak Knoll Animal Hospital
How is Oak Knoll Animal Hospital rated?
Oak Knoll Animal Hospital has a 4.6 star rating with 487 reviews.
When is Oak Knoll Animal Hospital open?
Oak Knoll Animal Hospital is closed now. It will open at 7:00 a.m.