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Orkin
- Pest Control
- Syracuse, NY
About this business
Location details
106 Dwight Park Cir, Syracuse, NY, 13209, United States
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This review is entirely based on the service of exterminator Cameron S. Labar from the Syracuse, NY branch of Orkin. On 10/7/25, I called customer service to schedule an extermination for a wasp nest that had grown out of control after I was stung inside my home. I specifically told the representative that wasps were getting inside, affecting both my work and sleep. My office was becoming infested, and our bedroom had several stragglers. The rep noted that both indoor and outdoor treatments were required, scheduled a same-d... read more
Business response:
Hello Ryan, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Being known for our great customer service it came as a surprise, and we would like to make things right. Please give us a call at (315) 949-7078 to determine how we can provide you with a solution that makes you smile. At Orkin, we value our customers opinions and would like to thank you for bringing this to our attention.
They have come multiple times. Nothing’s worked. We still have fleas. The gentleman comes and sprays with a spray can that looks like Raid. He is in my house for 5 minutes, if that. There’s no way he’s spraying thoroughly. Not happy. I’ll be looking for another pest control company.
Business response:
We are sorry to hear about your experience. Ashleigh please contact us at (315) 949-7078 to discuss this further.
Extremely disappointed!! They are a fucking scam! I was mislead and taken advantage of. The Orkin people did the job of a five year old and didn't even complete it. I had to show them their mistakes before they left the first day and they still didn't do it right! Then I called the very next day and they had excuses and ignored me and didn't call me back. I must have made over twenty phone calls and a heap of stress and I ended up having to fix and do the job that they never completed, and charged me a fucking arm and a leg ... read more
Business response:
Hello Heidi If you’re open to discussing your experience further, please call us at (315) 949-7078. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Very disappointed in Orkin in Syracuse NY. We had our house sprayed beginning of July. We were displaced from our house for over a month; rehomed our pets, got rid of furniture, tore up carpet and laid new flooring, and vacuumed daily for months. It is now end of Sept. We have been in contact with the office for over a month now, trying to speak with a manager due to this unresolved issue. The service rep says due to staffing the manager has to be out in the field but will leave a message for the manager to call us back. It’... read more
Business response:
We're sorry to hear about your experience with Orkin in Syracuse NY. Please contact us at (315) 949-7078 to address this issue.
Hi I'm unhappy as we came back home after person was here. An inside are house has flies and outside are house is still bad. Like it was when the person got here. Feel like I just wasted 481.00 dollars today and still have the same fly problem.
Absolutely disgusted! My sister had 7 kids! Called to get bees removed! She had 20 in her home! Also loaded outside her home! was told they would be their between noon and 2! They not only did not show up but want to make an excuse and make me (called for my sister) to wait 24 to 48 hours to talk to a manager! Absolutely disgusting would not recommend to anyone!!!!!!!!!!!
Worst customer service! Made my bee problem worse! Still have ants…call Perimetek pest management- 315-299-5245 - they solved all our problems and they return phone calls
Was told they would be there between two and four he didn’t get there until quarter after seven was only in the home maybe 20 minutes and did not take care of my flea problem for the price I paid it was ridiculous
Business response:
April, thank you for taking the time to provide us your service experience feedback. Please contact the local office to further discuss your service concern. Thank you.
Job was not done professionally
Business response:
Althea, thank you for providing your feedback. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. Please contact our local Syracuse, NY office to discuss how we can improve your service experience. We hope to have the opportunity to correct this concern soon.
Frequently asked questions about Orkin
How is Orkin rated?
Orkin has a 4.6 star rating with 1,930 reviews.
When is Orkin open?
Orkin is open now. It is open 24/7.