This profile has been claimed by the business owner or representative.
9700 Martin Luther King Jr Hwy, Ste D, Lanham, MD, 20706, United States
Get directionsGreat and timely service. Abdul Johnson is professional and knowledgeable. I am a landlord and my tenants love the great job he does.
Business response:
thank you
After setting up service last year, I have left repeated feedback about the lack of communication around service visits. Part of my plan is to treat inside my home, yet they never reach out to schedule and instead, call me MINUTES before they arrive. They never leave a message and because I’m on calls all day for work, I can’t just pick up my phone for personal calls whenever I want. And even if I did, there is a high likelihood that I’m at my company’s office and can’t let them inside. I only know it’s them because my secur... read more
Business response:
Thank you for sharing your concerns with our team at Branch 312 in Washington, DC. Your constructive feedback is vital to the success of our branch. I apologize that we did not deliver you with the exceptional service you deserve. Our team strives to ensure your customer experience is a great one, but things do come up from time to time. We will do whatever it takes to remedy this situation and make it right. If you are not completely satisfied with your next service, please reach out to me personally and let me know. We are... read more
You are one of the the worst companies!! I can’t even get a call back after having left a voicemail, even sent an email to branch312 and cc’d the customer service email . There is no follow up or accountability! I am so dissatisfied with this company! I’m honestly just paying a company to provide me with “orkin” glue traps , you might as well save yourself the STRESS & MONEY and buy your own glue traps. They are not professional whatsoever. I spoke with the branch manager back in January about how I’ve seen no type of improv... read more
Bugs inside and some outside the home, reg visits most of the time you are scheduled for the time given
Business response:
We are thrilled you enjoyed your service, we like making our Orkin customers happy. Thanks for leaving a positive review, we cannot wait to see you again!
Worst customer service I’ve had in a long time by far. My technician is great but customer service is terrible. Six calls over many weeks and never a returned call. Repeated billing notices and I’m on automatic payments.
we had a noon-2 pm appt. and the Orkin person never showed up, did not call or text
Do not !!!!! Use Orkin in Lanham Md ..9700 Martin Luther king jr.highway suite D ... license # 411 ...They been spraying my house for 4 months for roaches . They are more now than when they started... changing me twice .and giving me drama about the refunds..: Had to dispute the payment... very rude costumer service after I cancelled the service...waste of time and money.
Business response:
Good Morning and I am so very sorry for this issue that you experience with Orkin, Mr. Hibbler i can have a member of management reach out to you to about this matter, if you would like to discuss this further.
I spoke with a polite representative on the phone about my worry about pests in my home. She told me that I would have to have someone come out to inspect before they do anything else. It would be a one-time fee of about $100. I asked the representative about pricing and what was the max price to be expected. She said they would have to come out to tell me the pricing after the inspection. I waited for my appointment date to come and had the agent show up and inspect the inside of the house with a small flashlight. Nothing ... read more
Business response:
Good morning, I do apologize for this this situation not going well, I will have a manager give you a call about this please call the office and leave your number so that I may give this to a manager.
Y’all tect Broke My stove trying put whatever he was trying put in the wall Yesterday, and then didn’t own up to it, talking about anyone could have came, and done that. Not good, and don’t take none of my money,
Orkin has a 4.5 star rating with 1,804 reviews.
Orkin is open now. It is open 24/7.