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Orkin
- Pest Control
- Columbus, OH
About this business
Location details
6232 Huntley Rd, Columbus, OH, 43229, United States
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The two techs who came out after the first one did not have any idea where the bait stations were. One looked in a dark room in my basement and said he did not have a flash light but he knew there weren’t any bait stations. All techs have been very nice but always in a hurry. The last tech left without telling me and I had another station for him to look at. I also had attic- insulation work and Kevin was excellent.
I am not satisfied at all. I’m stopping Orkins service. The problem I wanted fixed has not been fixed after many months of so called treatments.
No warning for when Orkin is showing up despite numerous updates to account. In fact unable to update account: "Oh, yes, this account has been updated" until the next technician shows up without notice. Prepaid for service [four visits: I only know one visit. The technicians seem knowledgeable and seem to try to make up for short comings of head office. How hard is it to let me know when to expect someone?
Business response:
Ann, I apologize for the lack of contact before service technicians arriving. Please contact me, Scott Nowell, at 614-623-7671 to discuss the issues.
There is no way to understate the lack of service in the Columbus Orkin Branch. Calling their line they rarely pickup, never call back. Never schedule the time you need/ reschedule. I have had nothing but trouble from them.
Business response:
Thank you for speaking with me today. Per our conversation, account has been cancelled for September.
Service techs park on city streets like it's their personal driveway. Selfishly blocking alleys and side streets so they don't have to walk another 10ft. Lazy AF!!
Business response:
Keny, I apologize for the parking of my technician. Please contact me at 614-310-4815 to discuss and so I can get some details to correct the actions of my tech.
Tried to cancel service for the day! They came the day before and charged me for it. I was home and did not see them do this work in the snow, which I did not need! CANCELED SERVICE!
Business response:
Carolyn, I apologize for the miscommunication about your Orkin service. Feel free to contact me at 614-846-4580 to discuss. My name is Scott Nowell, and I am the branch manager in Columbus. I would like to hear your concerns and address them in the building.
They scheduled an appointment to provide a service. They scheduled a technician. I took the day off work.i don't live at the resident that is being serviced. I arrived at the location in their assigned window. I received confirm they are coming. 2 minutes later they cancel. The technician they assigned doesn't fulfill the type of service required at this resident. I called and get no help. I took the day off for nothing and they haven't fixed the situation. They don't care they are wasting the customers time. They got paid a... read more
Business response:
We apologize for the confusion on the Orkin service. Please contact our local office at 614-846-4580 to discuss.
I still have bugs after 10 months. And appointments are not always good.
Business response:
Sondra, please contact our local Orkin office at 614-310-4815 to speak with a member of the service management team to discuss the issues at your home.
After several months of Orkin treatments we still have ants, will be canceling our service.
Business response:
Stephanie, please contact our office at 614-846-4580 to discuss the ant situation with a team member.
Frequently asked questions about Orkin
How is Orkin rated?
Orkin has a 4.7 star rating with 3,823 reviews.
When is Orkin open?
Orkin is open now. It is open 24/7.