Ousborne & Keller, DDS, PA | Dentists at 21 West Road - Towson MD - Reviews - Photos - Phone Number

Ousborne & Keller, DDS, PA

548 reviews
 21 West Road, Suite 104, Towson, MD 21204US

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(410) 828-1177

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548 reviews
9 reviews have no rating
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5on Facebook, Oct 20, 2016
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5on RateABiz, Sep 27, 2016
Friendly and professional
6 months ago I had my first visit with this office. Upon arriving they took me on a tour and I was introduced to the entire staff. With a great atmosphere and super wel
coming staff I was very comfortable. I was in for a routine cleaning, the hygienist Liz karmasek was very friendly and personable. She is very thorough, personable and takes pride in her work. After my cleaning I met the doc and he found 3 small cavities that needed to be addressed, so I set up 2 additional appointments in the next 2 following weeks. They not only filled 3 cavities, but also fixed a small chip in my front tooth that now looks brand new! I would highly recommend this office to anyone looking for professional and thorough service! more »
5on RateABiz, May 18, 2016
I am a white knuckle dental patient. Ousborne and Keller were recommended by a friend and business associate. So I made the first appointment and have been coming back ever since. I have
had a fair amount of restorative work done and the outcome has always been wonderful.
I have recommended the practice to a neighbor and she is now a "regular" also.
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5on RateABiz, May 04, 2016
The Best Ever!
Ousborne and Keller is the most client-friendly establishment I've ever dealt with. I have been on the receiving end of some major work for about three years, and through eve
ry step along the way, they have exceeded my expectations. My comfort is always a priority as they provide the highest quality work in a professional, courteous, and friendly manner. They get an A+ from me on all counts. THEY ARE THE BEST EVER!!! more »
5on RateABiz, Apr 27, 2016
Professional, friendly, high quality service
They did it again.
I received a warm greeting upon arrival, and then a smile with the message that the Dr. and staff would be notified that I w
as there.
Before I could read one article in the Wall Street Journal, another smile and I was on my way to the treatment suite.
I was able to show off my grandchildren pictures and swap anecdotes while the exam got underway and I was prepped fro the Dr.
Another smiling greeting from the doctor and they got to work. The conversation was amiable and I was addressed by name when being asked to open wider, close a bit, turn to the right and all the other instructions and explanations.
Then it was done.
I was up and we finished a conversation before I was escorted to the settlement office and on my way.
They did, indeed, do it again. From arrival through the visit to the goodbye, everyone was professional, friendly, and provided high quality service. And that bears repeating!
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5on RateABiz, Apr 27, 2016
Very friendly and professional as always. more »
5on RateABiz, Apr 06, 2016
Very professional environment
Feeling much better after having met Dr. Ousborne and the staff. Professional, friendly and reassuring.
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5on RateABiz, Apr 06, 2016
Great Service and Staff and Dr Pat, bend over backwards to accomodate.
Had a Crown made a installed after Wisdom Tooth Broke off over the week end. Scheduled an evaluation appointment Monday AM,
set up appointment for a week from Monday, was called with a cancellation. Tooth all Back in order.
I particularly appreciated the Patient to explain and show me what was going to happen, and then watched as the Crown was Made. Very Impressive.
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5on RateABiz, Apr 05, 2016
Fabulous office, soothing atmosphere
Very friendly office. Customers are greeted like family. Dr. Osborne was very knowledgeable and referred me to another dentist that he felt could help me bet
ter with the problems I had. I appreciated that he put my needs and concerns foremost. more »
5on RateABiz, Apr 05, 2016
I had 2 old caps replaced. Dr. Keller and his assistant Jenn were very professional, but also warm & caring. They were also very patient, which was really necessary due to my blood thinner meds. This was not my 1st appt. there, nor will it be my last. more »
5on RateABiz, Apr 01, 2016
Very friendly and professional
The staff is extremely welcoming and attentive to your specific needs. Didn't hurt a bit!
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5on RateABiz, Mar 31, 2016
Excellent practice; excellent service. more »
5on Facebook, Mar 25, 2016
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5on RateABiz, Mar 24, 2016
Kim, as always, was the most cordial, most effective and most gentle hygienist ever. For her, you need a rating higher than "(she) was great."
She deserves a big pay raise.
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5on RateABiz, Mar 21, 2016
Excellent dental office
this is dentistry at the highest level. It is pricey, yes, but the work is so well done in such a nice atmosphere that going to the dentist is never a fearful experience
or a chore. I have my teeth cleaned there every four months, and look forward to the coffee machine where I can have any type of gourmet drink, home-baked cookies, and a newspaper to read while I wait. The office runs very close to on time, and you always know if there will be a delay and why. This office puts tremendous emphasis on preventive dentistry and Homecare. As a result, in the 30 years that I have been working with this office, I have not lost a single tooth And my teeth are actually in better condition today than they were in 1986. more »
5on RateABiz, Mar 15, 2016
High Quality Service by People Who Care!
I was greeted at the door by a pleasant treatment coordinator who was genuinely interested in my well-being and who made me feel very special. My oral hy
gienist was excellent and expert. Upon leaving my treatment coordinator made sure I was satisfied with the service. The pleasant friendly attitude of the staff made me smile! more »
5on RateABiz, Mar 09, 2016
Dr Ousborne and staff
You just cant say enough about the genuine care that Dr Ousborne and each individual staff member gives you here. It actually turns an unpleasant task into a pleasurable on
e. more »
5on RateABiz, Mar 07, 2016
Friendly & Informative
Dr. Keller and assistants (Jen & Kim) were extra friendly. They took time to listen carefully to what I had to say. I can't think of anything they could have done bet
ter. I felt Dr. Keller really cares about his patients. Necessary procedures were carefully explained to me. more »
5on RateABiz, Mar 07, 2016
Concerned, respectful, caring, on time, patient focused
Everyone in the office is at the top of their game. I subsequently did not need treatment for what I thought was a problem and they were t
houghtful enough to provide me with options in the event I needed future care. Other providers might have done the unnecessary treatment anyway. They are the best!!! more »
5on RateABiz, Mar 03, 2016
Excellent and thorough care, wonderful front office, peaceful setting. What's not to like?! more »
5on RateABiz, Mar 02, 2016
Patient Patient
Excellent, as always.
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5on RateABiz, Mar 02, 2016
I love Kim, the (my) new dental hygienist. She did a great job! My teeth feel and look great.
Dr. Keller & Jen, thank you for seeing me this afternoon to take care of the tooth I broke yesterday
The patient care provided at Ousborne & Keller, DDS is always a high level of professional service delivered in a kind and friendly environment!
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5on RateABiz, Feb 29, 2016
First time appointment with "top of the line" professional service from Judy, Kim and Dr.Keller: thorough, efficient, gentle, attentive, knowledgeable.
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5on RateABiz, Feb 24, 2016
Great Ecperience
My caregivers were so professional and friendly that an appointment can be anticipated with pleasure.
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5on RateABiz, Feb 04, 2016
Always the best!
Ousborne and Keller provide consistent top notch dental care with the best customer service I've experienced anywhere.
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Page 5 of 22


21 West Road, Suite 104, Towson, MD 21204





The dental practice of Ousborne and Keller has been exceeding patients’ expectations since 1964. We have earned a reputation for innovative smile care. Our dentists have been featured multiple times in Baltimore Magazine’s article ‘The Best Dentists as chosen by their Peers.’ At Ousborne and Keller, the question is not “how many patients have we treated?” but rather, “have we treated all of our patients in the finest way possible?”

There’s a good reason that Baltimore’s elite trust their smiles to Ousborne and Keller. First, forget everything you’ve ever experienced in a dental chair. Put it behind you. Here, you are not just another set of x-rays. Here, you are an individual with personal dental needs and wants to be discovered and fulfilled.

When you enter the office, you don’t have to figure out what to do or where to go. Someone is always there to greet you, offer you a cup of gourmet coffee or a selection of teas and a variety of fresh baked cookies. This concierge-styled approach helps to reinforce our desire for excellence and is undoubtedly, the overriding principle for this 5 star practice of distinction.


Ousborne and Keller is a specialty practice that concentrates on prosthodontic and restorative care. Our doctors and hygienists have extra training and expertise in the creation of crowns and bridges, implants, esthetic procedures, and preventative continuing care. These services are the foundation for a beautiful smile and the very foundation of our reputation. At Ousborne and Keller, our practice is staffed by two Prosthodontists: Dr. Albert Ousborne, Jr. and Dr. Patrick Ousborne, and one General Dentist: Dr. Thomas Keller. All have exceptional education and extensive experience in cosmetic, crown and bridge, and implant dentistry.

Rest assured that our training never stops. Each year our dentists and clinical staff continue to perfect their talents, taking far more than the standard required hours of continuing education, to keep abreast of the latest, most effective procedures. Additionally, Ousborne and Keller annually host an informative and entertaining dental seminar, inviting our referring partners and colleagues to join us in learning the newest trends and technology as the future of dentistry is discovered.


No dentist is an island. Your finest treatment requires teamwork. Creating the perfect smile for you means that we openly share ideas from one practitioner to another. We regularly hold practice meetings to discuss particularly intricate cases to ensure that your teeth, in conjunction with your overall health, receive the best possible care.
Furthermore, because of our commitment to our profession, we insist on the latest techniques and materials available. Our array of dental technology include such innovations as Intraoral cameras to offer an up-close look at your mouth, iTero™ digital impressions for crown and bridgework, Cerec for digital same visit, all ceramic crowns, Velscope for annual oral cancer screenings and Diagnodent Laserfor the early detection of cavities.

We have a team of three highly trained registered and certified dental hygienists talented in maintaining your healthy smile. We routinely perform oral cancer screenings, periodontal gum disease detection and blood pressure monitoring. At every hygiene visit, the hygienists check for disorders that affect your head, neck and mouth such as tooth decay, broken or fractured teeth and/or fillings, as well as gum diseases, which include gingivitis and oral cancers. It is important to us that you have regular dental examinations to ensure there are not any progressive problems that might lead to discomfort, expense, or tooth loss.

The exceptional Dental Assistants are proficient in answering any questions you may have regarding your dental treatment. They also attend annual continuing education seminars held by certified dental organizations, and are motivated to make your dental experience comfortable, pleasant, and even fun.

Our professional Treatment Coordinators are ready to help you with scheduling an appointment and answering any concerns. Although our practice does not directly participate with any dental insurance plans, we will, as a courtesy, assist you in submitting your claim to receive your maximum insurance benefits.

Every member of our staff annually completes national cognitive and skills evaluations in accordance with the curriculum of the American Heart Association for the Basic Life Support (BLS) for Healthcare Providers (ACPR and AED) program. This includes proficiency in the use of a cardiac defibrillator. The Doctors and clinical staff take additional annual classes in OSHA infection control and Medical Emergency Preparedness, as well as participating in the P.A.N.D.A. program (Prevent Abuse & Neglect through Dental Awareness).

At Ousborne & Keller, you can rest assured that every member of our staff understands the importance of personalized dental care and carefully adheres to the profession’s highest standards to achieve the ultimate results possible for each patient’s functional and aesthetic needs.

The only way to truly appreciate the kind of personalized care offered exclusively by Ousborne & Keller is to call (410) 828-1177 or email info@ousborneandkeller.com and schedule an appointment. Once you do, you’ll wonder why you didn’t do it sooner
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