This profile has been claimed by the business owner or representative.
2575 East 8th St, National City, CA, 91950, United States
Get directionsI have a loved one in need of temporary assisted living for about a month. Contacted PVM for information and spoke with Josh who was very understanding and helpful. He quoted a price but told me I should contact Cecy Salomon in admissions for more information since he was mainly in the SNF side of the facility. I called her three days in a row and left three messages all of which were ignored. On the fourth day I called the manager, Arron, to try to get more information. He gave me the same pricing and said he would have C... read more
Business response:
Hi Paul, We are sorry you experienced this. We have a system in place to ensure this won't happen to anyone else. Thank you for the feedback, it will ensure we are striving towards daily improvement1
See the findings for yourself - PARADISE VALLEY WAS FOUND RESPONSIBLE for not taking proper action to prevent my grandfather's injuries. They messed up from day 1 and now that he's gone all they can do is "train" their staff, pay a fine, and be on the equivalent of probation. Review the reports posted on 10/9/18 yourself. That's my grandpa. He's not a number of "R1", he was my whole world and this place does not value their residents or follow regulations for care!!!!! See for yourself the published findings summarized a... read more
Business response:
Hi Alexa, first off, we are very sorry for your loss. I personally knew your grandfather here at PV, and we loved him as apart of our family. As you know, we have two separate facilities at PV. Our first, the Skilled Nursing Facility, secondly, the Assisted Living. Your grandfathers first experience was in our skilled nursing side. Then he transitioned to the Manor. We are hopeful his stay on the Skilled side was nothing but positive for him and your family. We are a 5-star rated facility by the Department of Health and Huma... read more
My father was here a couple months ago and since his discharge I now feel comfortable leaving a review based on my experience. First and foremost, when we first toured the building the lady told me they had private rooms available. The room they gave my father had 2 others beds in it but no one in there. The next couple days they admitted two other patients with my father. When I wanted to transfer him out to another facility the social worker seemed as if they were going to help but instead sent everyone to talk to me ... read more
Business response:
Hi Lawanda, I am very sorry to read your review and how you and your father's experience went at PV during such a difficult time. We strive to provide excellent customer service, quality of care and tender loving care for our dear residents and their families. That includes, timely follow up and a smooth transition to home or the next step of care. We only hope your father is doing well, and in good spirits. Thank you for your review, as this will help shape for a better future for all residents at Paradise Valley Manor and ... read more
Paradise Valley Health Care Center has a 4.6 star rating with 349 reviews.
Paradise Valley Health Care Center is open now. It is open 24/7.