This profile has been claimed by the business owner or representative.
Pavlov Media
- Internet Service Providers
- Champaign, IL
About this business
Pavlov Media provides High Speed Fiber Internet, video, phone and software solutions to homes, businesses, apartments and communities in 44 states and Canada, and we have been doing it since 1994. In early 2024 we launched our Customers First program with added emphasis on ensuring success at every point of the customer journey. Our goal is to pair up the best high speed fiber in the industry with the best full circle service.
Location details
601 North Country Fair Drive, Champaign, IL, 61821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was very excited to learn Pavlov fiber optic was available in my area. As soon as I got the alert I scheduled an install. Isaiah was my tech and he was excellent. He went through the process of what would be installed and we discussed where the cable would come in. He was very professional and efficient. The only issue I encountered was later in the day my internet went off. I had to reset my modem. Hoping it was just a glitch. The speeds are fantastic.
Juan and Christian were very polite and efficient. They wore booties to make sure my floors stayed as clean as when they arrived, and they were very professional. They explained the whole installation process and answered all my questions with patience. If Pavlov customer service is as attentive and wonderful as these guys were, I won’t have any doubts switching from Xfinity. And bonus, they posed for a photo for my review.
I can't speak for Pavlov Media's home services, but I live in an apartment community that they provide service to, and let me tell you, this has to be the worst experience I have ever had with Wifi and wired connections. The ethernet in my building has been down for two weeks... no fix. They tell you a date and time that it should be expected to be up, and it won't be! They have zero messaging or update software that will notify you of outages or expected downtime. I have not had stable internet connection for TWO WEEKS!!!! ... read more
Great experience getting set up with Pavlov fiber. Tyrone was very helpful, knowledgeable, and thorough. He arrived on time, finished quickly and made sure everything was in excellent order before he left (this included making sure coverage through my house was better than it was with my previous provider and wifi)
Pavlov did an excellent job locating the damage to their fiberoptic cable caused by a competitor’s underground drilling. Pavlov undertook a huge splicing job to effect repairs. Difficult work done in a timely manor. A company that works to earn Gainesville’s business by delivering great support.
Frequently asked questions about Pavlov Media
How is Pavlov Media rated?
Pavlov Media has a 4.9 star rating with 648 reviews.
When is Pavlov Media open?
Pavlov Media is closed now. It will open on Monday at 8:00 a.m.