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Paychex
- Payroll Services
- Baton Rouge, LA
About this business
Location details
4324 South Sherwood Forest Blvd., Suite 125, Baton Rouge, LA, 70816, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Paychex is by far, the WORST company I have ever used for Payroll and 401k services. Their level of customer service can be beat by any other company. They have dozens of departments, and it usually takes 45-60 minutes just to talk to someone, and then they will transfer you 2 more times just to get to where you need to be. When faced with the option to use this company, RUN to any other provider. This company does not care about you.
They are Withholding my 401K 3 months after leaving the company. I have made many attempts to collect and every phone call I make, I am lied too. This is the worst customer service I have ever had. Then they just sent me a letter saying I can get it but now it is $200 less than it was when I left. DO NOT WORK AT ANY COMPANY THAT USES THEM. I am sure it is illegal to keep money that is mine. Stay tuned.... Still fighting
Paychex and Paychex Insurance company are the worst! We had one employee who worked for us for 3 1/2 weeks. We were on a pay as you go - based on hours worked. Now the company wants to charge us almost $1,700.00 post audit, even though they knew we had one employee for 3 1/2 weeks. The auditor, first initial, N - was the worst to deal with; rude and surly. When I contacted my rep, first initial S at Paychex Inc. I was told that he doesn't deal Paychex Insurance. We canceled our relationship with Paychex in December 2024 only... read more
WORST WORST WORST customer service EVER! I don't normally leave reviews, but I have spent 5 hours, 9 attempts with different agents to change my phone number and every single one of them was useless and they just disconnect and leave you there. Why is it that my bank can change my number over the phone with three pieces of information. If you verified the account with me after answering your STUPID questions, you should be able to say. Thank you for verifying your account, what would you like to update your number to, then s... read more
Horrible Experience. We ran a payroll that was to be dated 2/14/25. It was called in to them 2/10/25. On 2/10/25 we discovered they dated it 2/21/25. We emailed them and asked them to void the 21st payroll and run one with the correct the date. They said they did and reran the payroll with the correct date. It was wrong because they changed the pay rate and benefit withholdings for 4 employees on the rerun payroll. They then had to rerun the payroll again for 4 employees who were wrong. They messed it up again twice and void... read more
Never Ever Use Paychex, The most unethical business practices and hiddden fees, not to mention TERRIBLE CUSTOMER SERVICE. They are charging my small business $3,000 in fees to transfer my 401K. Buyer beware!!!!
As the HR director, I switched my company to Paychex in October 2023. The sales guys always make it sound like such a great idea and an easy process. Not so. The CSR did not show up for the call to do my first payroll with me. I had to scramble and call around for over 2 hours to get someone to help me. The original CSR never apologized or explained. Implementation was not smooth and there were many mistakes. I often had to practically beg for assistance and even got my original sales guy involved to solve some major issues.... read more
horrible company they love to charge all kind of small fees also charge you fee to transfer 401k $1500 never will recommend them
I would not recommend Paychex for benefits for smaller businesses. I need to publicly state this, as the amount of time we're spending to ensure that I actually get access to health benefits that my employer and I are paying for is excessive and should not be necessary. I don't find it reasonable that I supposedly am covered as of Feb 1st but have no communications, no account numbers, nothing from insurance providers that I can actually use with a dentist or doctor. Today Feb 19th they tell me dental exists, healthcare does... read more
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.1 star rating with 250 reviews.
When is Paychex open?
Paychex is closed now. It will open on Monday at 8:00 a.m.