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Paychex
- Payroll Services
- Baton Rouge, LA
About this business
Location details
4324 South Sherwood Forest Blvd., Suite 125, Baton Rouge, LA, 70816, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terribly rude for no reason. Ask a simple question and it’s like you slapped their mother, no matter who you speak with. Unpleasant and u happy as if phone calls are a burden.
Paychex is maybe the biggest scam on Earth. I own three small businesses (30+ employees total), just moved every one of them to Gusto which isn't necessarily the best solution out there, but they have good customer support and aren't, like, criminally negligent. Paychex botched my payroll taxes for every single organization for over a year. They ran up insane penalties and fees with state agencies they wouldn't reimburse us for. Mind you, they collect the taxes when we run payroll. So not only do they take the money up font ... read more
If you leave Paychex and they "accidentally" file your Year End reports including W2's, 940's, 941's. They do not take ownership to correct the situation. If you leave them and go to another company they will not help at all. They have put my business in a very difficult situation - and charged me even though they had documentation that said they were not authorized to file any thing on my behalf.
Pay Chex is the worst! I was taking a small lump some out of my 401k and still haven’t received the money! I’ve spoken with six different who told me they would send a check, and when I call to follow up I was told a check wasn’t sent. It’s so frustrating! I don’t know who else to contact this doesn’t seem legal it’s been over a month! They all talk in circles to confuse you and I’m not allowed to speak to a manager.
If I could leave a negative star review I would. On the week of 05/12/2025 Shamaria J****** ran our payroll. She inputted an employee's hours as OVER 496 hours instead of 49.67 hours. This has caused a whole bunch of issues including them FREEZING OUR ACCOUNT leaving us UNABLE to submit our payroll for this week. They still expect us to pay the taxes on the WRONG PAYROLL that was originally done by Shamaria J******. A lovely girl helped us on 05/13/25 to rectify and fix it. But now over the Memorial Day weekend we got a call... read more
This is the worst payroll company I have ever worked for. Their system is not intuitive, if you make a mistake, like we did, you will end up paying fees even if you caught your mistake on time and called Paychex to correct your mistake, they will tell you that your problem is fixed but no, they will collect the money from you incorrect payroll, deposit those funds to your employees or 1099s, then they will attempt to retrieve those funds from them and deposit the funds back to you. They ended up putting our account on hold, ... read more
Paychex is by far, the WORST company I have ever used for Payroll and 401k services. Their level of customer service can be beat by any other company. They have dozens of departments, and it usually takes 45-60 minutes just to talk to someone, and then they will transfer you 2 more times just to get to where you need to be. When faced with the option to use this company, RUN to any other provider. This company does not care about you.
They are Withholding my 401K 3 months after leaving the company. I have made many attempts to collect and every phone call I make, I am lied too. This is the worst customer service I have ever had. Then they just sent me a letter saying I can get it but now it is $200 less than it was when I left. DO NOT WORK AT ANY COMPANY THAT USES THEM. I am sure it is illegal to keep money that is mine. Stay tuned.... Still fighting
Paychex and Paychex Insurance company are the worst! We had one employee who worked for us for 3 1/2 weeks. We were on a pay as you go - based on hours worked. Now the company wants to charge us almost $1,700.00 post audit, even though they knew we had one employee for 3 1/2 weeks. The auditor, first initial, N - was the worst to deal with; rude and surly. When I contacted my rep, first initial S at Paychex Inc. I was told that he doesn't deal Paychex Insurance. We canceled our relationship with Paychex in December 2024 only... read more
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.1 star rating with 220 reviews.
When is Paychex open?
Paychex is closed now. It will open tomorrow at 8:00 a.m.