Pediatric Associates - Royal Palm Beach's cover image

This profile has been claimed by the business owner or representative.

Pediatric Associates - Royal Palm Beach

4.5

About this business

Location details

1015 North State Road 7, Suite D, Royal Palm Beach, FL, 33411, United States

Get directions
WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
Sat8:00 a.m. to 12:00 p.m.
SunClosed
4.51,197 reviews
Select a rating
Susy W.'s profile image
Susy W. 
rating
8 years ago

First and last time there. I called for a first time visit because my daughter was sick. The woman asked what was wrong and told me how much our first visit would be $135 and extra if had lab work done. Our appointment was for 10:50 waited an hour and finally got in after I asked how Much longer. Receptionist said we were the 2nd to last appointment..... I told her they made it for 10:50.... if it's an hour wait then make it for 11:50 instead. The Dr was nice he did the usual "checked her ears, nose and throat. Strep test n... read more

Jessica M.'s profile image
Jessica M. 
rating
8 years ago

I have been coming here for 3 years since my son was born, and we only continue to come here because of the flexible appointment hours. Otherwise, the wait times are unbelievable. I will always schedule an appointment first thing in the morning and it never fails, I wait over an hour. Why do I get a call and two confirmation texts to confirm my appointments yet they completely disregard their patient's time? I understand that there may be an occasional emergency, but this happens every single time. 

Matt W.'s profile image
Matt W. 
rating
9 years ago

I'm giving this office 2 stars because of the horrendous wait times. Ive been coming here with my 5yoa since he was born. Each visit is met with long wait times and more often than not, once we were escorted to the exam room, Ive waited up to 30 minutes for the Dr. with the door closed. Today (10/09/17), I had a 10am appointment and wasn't called until 10:44am. I also showed up 20 minutes early so I waited over an hour. I understand this happening once or twice which I feel is normal, but ongoing long wait times makes me ... read more

Business response:

Matt, thank you for taking the time to speak with us. We appreciate your feedback and our hope is that your next visit is a positive experience. 

Ling Z.'s profile image
Ling Z. 
rating
9 years ago

We have a very bad experience at this place, we r cash patient, and already pay off the balance at the same day we leave their office, but we got another bill by mail 2 weeks after the visit (the description of services: 99213/office visit....... Very disappoint and very unhonest. Dr. James r very knowledgeable, but the billing r v unexpected! 

Business response:

Ling, we appreciate your feedback and would like to discuss your experience. Please contact us at your convenience at 954-315-5701 or customerservice@pediatricassociates.com. 

Jannien C.'s profile image
Jannien C. 
rating
9 years ago

This office is ridiculous. I had a 2:55pm appointment for both of my children. Got there at 2:45 and had to wait till 3:00 pm to be called. Even when they took us back and work them up, I had to walk out at 4:20 with out seeing the doctor. No one had the courtesy to tell us he is running behind. Never going there again.. 

Lu C.'s profile image
Lu C. 
rating
9 years ago

Such long wait times no matter what time you go it's always busy and wait is super long and exhausting for the kiddos 

Business response:

Lu C., we are continually working on ways to better our wait times. We appreciate your feedback and will use it in our efforts to improve on this matter. We thank you for being patient with us! 

Lo D.'s profile image
Lo D. 
rating
10 years ago

I like the fact that the offices are open for extended hours but what I do not like about this office is the fact that I have to wait for an hour for my child to be seen (after setting an appointment) by a Doctor. And I was there 10mins early. This has happened to me quite a few times. There has been times where I've come and signed in before people that is seeing the same doctor and they get called back before my child. I'm considering either take my child to another Pediatric Associates location or just find another office... read more

Liz G.'s profile image
Liz G. 
rating
10 years ago

The doctors are great the waiting time even with an appointment is what killed them. I got there early to make sure the get me in on time and had to wait 25 minutes after my appointment time, then had to see another doctor because my doctor was busy and had to sit inside the office for 50 minutes before the other Doctor see us. Awful Left the office after 2 hours..... 

Business response:

Liz, we thank you for your feedback. We do apologize that your expectations have not been met. We do acknowledge the fact that we have unforeseen wait time variances. We are diligently working on various ways to create a smoother transition for all of our patient locations. 

Aurora M.'s profile image
Aurora M. 
rating
10 years ago

This place has the worst receptionist (or whom ever they are at the front) ever. Everyone knows that children get sick at the "last minute", there is no way to anticipate when your child will be sick. I have gone to this location 3 times in the last month with my sick infant and all 3 times they have turned me away with a snark remark of "You don't have an appointment, we can't see her." I will never take my child, nor recommend anyone to this place again. 

Business response:

Aurora, we would love the opportunity to personally discuss your experience. Please contact us at your convenience at customerservice@pediatricassociates.com. 

Frequently asked questions about Pediatric Associates - Royal Palm Beach

How is Pediatric Associates - Royal Palm Beach rated?

Pediatric Associates - Royal Palm Beach has a 4.5 star rating with 1,197 reviews. 

When is Pediatric Associates - Royal Palm Beach open?

Pediatric Associates - Royal Palm Beach is closed now. It will open at 8:00 a.m.