Jacci on Superpages
4 years ago
01/22/2019, 17:35 PM
Let me first start out by saying that I am scared of the dentist. I have had a series of bad luck with my teeth and I have had some pretty horrible dental experiences, one leading to my retainer slipping out and hooking onto the back part of my braces which blocked my esophagus and my ability to breathe. I awoke in an ambulance after being resuscitated. Needless to say, I am terrified of dentists or anything to do with my mouth. From the moment I walked into the Pelka Endodontics building I began to feel at ease. The receptionists were both friendly, helpful, reassuring and understanding. I explained to them some of my financial concerns since even though I have good dental insurance, there are always things that it might not cover. They were beyond fantastic making sure everything was explained all while being friendly and welcoming.
I was then brought back to the room with chair (that is always when I get the most scared). Immediately I felt my panic rising once again. I will note that I am very lucky to have found a great dentist who makes sure he never hurts me and has fantastic patient comfort and care at heart. I was really frightened that he recommended this new place to me because did not know this doctor or his staff. I began to doubt even being there, what if he hurt me or what if they were mean - all my years of fear and negative experiences began to return.
The woman who greeted me wore one of the friendliest smiles I have ever seen. She explained what she was going to do and how everything would proceed. She reassured me countless times that nothing would hurt me and if anything did, to just let her or the doctor know. She actually got me to laugh and smile and before I knew it, I was calm again.
Next came the doctor. He was beyond amazing. Gentle, patient, friendly, knowledgeable- just like the rest of the team. He and his assistant spent multiple hours working on my mouth, correcting what they needed to, all while keeping me calm, making me smile and laugh (in my head since they were in my mouth), and always keeping patient comfort in the forefront of their care. They were so perfectly wonderful, I am so lucky to have had those two working on me, I could not imagine a better team.
I am astounded at the exceptional staff at Pelka Endodontics. I asked if I could write a review so that I could share my wonderful experience I had with them. Coming from someone who is very cautious and wary of anything dental related I cannot recommend this place any higher.
If you are looking for a great team who will not only do outstanding work on your mouth, but treat you as a valued patient then look no further.
Thank you so much Pelka Endodontics team- my teeth are doing great! Thanks for helping me to smile again! See you guys in a year for my check up. :)
A special shout out to the wonderful receptionist who helped to check me out. She was dealing with a screaming baby and I had to have my boyfriend call with one of our bank cards that she had to manually enter for me so that I could pay my total. She was a champ!
A very happy patient,