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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Only took 2 times to get it all fixed.
Business response:
We are utterly delighted to hear that our team was able to resolve everything for your vehicle. We understand that having to return for additional service can be inconvenient, and we truly appreciate your patience as we worked to make sure everything was properly addressed. Your satisfaction with the final outcome means the world to us at Peoria Ford. Thank you for trusting us with your vehicle and for taking the time to share your experience.
Very professional and nice experience here. Recommend
Business response:
We are thrilled to hear about your positive experience with our team. Your feedback about our professional service means a great deal to us. We truly value customers who take the time to share their recommendations, and we appreciate you choosing Peoria Ford for your automotive needs. Thank you for your kind words and for being such a valued customer.
Fleet service was adept and personable with the issue solved on first visit. Could use a few more mechanics so simple problems don't take overnight. My issue was a dead cell in a new FoMoCo battery which should have been able to be addressed in one visit. Justin was a joy to work with.
Business response:
Thank you for your wonderful feedback about your experience with our fleet service team. We're delighted to hear that our team was skilled and personable in addressing your battery concern and that the problem was resolved during your visit. Your observation about having additional mechanics available to handle straightforward issues more efficiently is valuable insight that we'll take into consideration as we continue to improve our service operations. We're especially pleased that Justin provided such exceptional service d... read more
Quick and professional. Service manager was wonderful.
Business response:
We are absolutely thrilled to hear about your positive experience with our team. Your comments about receiving quick and professional service truly mean a lot to us. It's wonderful to know that our service manager made such a great impression and provided you with the excellent care you deserved. We take pride in delivering efficient service while maintaining the highest standards of professionalism. Thank you for choosing Peoria Ford for your service, and we look forward to serving you again in the future.
Best service shop I have found
Business response:
We are pleased to hear that you found our service department exceptional. Your satisfaction with the quality of service you received means everything to our team. We understand how important it is to have a reliable service center you can trust with your vehicle, and we are honored to have earned that confidence. Your positive feedback motivates us to continue delivering the outstanding automotive care that our customers deserve.
Brought my 2024 Bronco in without an appointment after noticing cracks on my removable top. Josh Espieg, Service Advisor, was very professional and quickly ascertained the issue and solution. Excellent experience!
Business response:
Thank you for taking the time to share your wonderful experience with us! We're delighted to hear that despite arriving without an appointment, you received such prompt and professional service for the cracks on your Bronco's removable top. It's fantastic that our team was able to quickly identify the problem and provide you with an effective solution. Your feedback about the professionalism and efficiency you experienced means so much to us. We truly appreciate your trust in our service team and look forward to continuing t... read more
Liked-free coffee/cocoa, short wait time; ability to approve service from my phone, and my service advisor.
Business response:
Thank you for taking the time to share your wonderful experience with us. We're delighted to hear that you enjoyed the complimentary beverages and appreciated the quick service during your visit. It's great to know that our mobile approval system made the process convenient for you, and we're especially pleased that your service advisor provided excellent assistance. Your positive feedback about these important aspects of your service experience means a great deal to our team. We look forward to continuing to serve you with ... read more
Got an appointment right away.
Business response:
We are pleased to hear that scheduling was so convenient for you. Making it easy for our customers to get the service they need when they need it is something we work hard to achieve. Your experience with getting an appointment quickly shows our team is doing their job well. We truly appreciate you choosing Peoria Ford for your service, and we look forward to continuing to provide you with excellent service in the future.
It wasn't great. I was there for a recall. I was told the first visit would be to inspect the part to see if replacement was necessary. I was told it would take 2 hrs. When I arrived I was told it could take all day. I took a Lyft home. After inspection I was told the defective part would need to be replaced. They had to order it and it would be in the following Tuesday. They would call to make another appt to put it in. I haven't heard anything yet. Not impressed. It's been over a week.
Business response:
We are concerned to hear about the communication issues you experienced during your recall service visit, and we understand your frustration. Your time is valuable, and clear communication throughout the service process is essential. The situation you've described falls short of the service standards that we strive to provide. Please reach out to Claude Chiles, our Service Director, at 623-523-6180 so we can discuss this further and work towards a resolution.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.9 star rating with 9,148 reviews.
When is Peoria Ford open?
Peoria Ford is closed now. It will open tomorrow at 7:30 a.m.