This profile has been claimed by the business owner or representative.
Pet Paradise Apollo Beach
- Pet Boarding
- Apollo Beach, FL
About this business
Location details
6340 30th St NE, Apollo Beach, FL, 33572, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
My dog is weary around people sometimes but she did great with her chaperones and they worked with her slowly and did not push her beyond her limits they worked with her on her time. 100% will be going back.
Unbelievable! My Polly has found her second home! Opening day, Polly came in and the manager Nick and his staff did an amazing job! I couldn't be more pleased. this is a beautiful facility, great hours, and tentative staff! Polly came home happy and relaxed. I'm so grateful. Polly will be visiting often. Thank you!
Business response:
Hi Evanna, thank you so much for taking your pet, Polly to Paradise! We are thrilled to hear you had a positive experience with us, and we can’t wait to see you both again soon.
Pet Paradise is by far the worst place I have ever taken my pet. My experience was heartbreaking. Throughout my dog's stay, they did not let him go to the restroom, nor did they check on him when he was barking, crying, or howling. The patio door was locked all night--from 9 PM to 7:30 AM--so he had no access to relieve himself. Watching the cameras, I never once saw them feed him or even refill his water bowl. The fan was turned off, and even though they provided a bed, blanket, and what looked like a towel, my dog still c... read more
Business response:
Hi Katherine. We are very sorry to hear about your recent experience. Please know that the wellbeing and safety of the pets in our care is extremely important to us, and our team follows scheduled feeding and bathroom routines. We never want an owner to feel their pet was distressed during their stay. Please contact us directly at your earliest convenience so we can discuss this in detail and address your concerns together!
OMG! The barking at the crack of dawn is ridiculous! I understand that animals need to relieve themselves, but there are also homes that were built adjacent to the establishment well before Pet Paradise arrived. We can hear the dogs barking 3 to 4 blocks over for well over an hour. It would be nice and considerate if Corporate changed the time to at 7am. Another thought would be for staff to simply take the dogs in immediately after using the restroom. There are children, mothers, and working folks who would desperately lik... read more
I cannot believe the experience that I had with these people... I felt like I was on that show "boiling points" where people purposely are rude to the customer and see how long it takes before they make us mad or cry. I brought my two King Charles cavaliers in, one with a terrible ear infection and the other just to make sure he was okay ( a "check up" if you will) they looked at my first dog, oliver's ears (who's the one thats infected) and they said "just tie his ears together they need air" and I'm thinking "tie his ears ... read more
I brought my Labrador, Butters, to Pet Paradise in Apollo Beach for a routine neuter. What happened next was anything but routine. They gave him a cone that was clearly too small--so tight I couldn't even fit a finger between it and his neck. Despite my concern, staff insisted it was the correct size. When I returned home a few hours later, I found Butters bleeding from his neck. The cone had caused a severe abrasion, and I had to rush him to the Emergency Vet. There, I learned that the cone was not only too small, but due ... read more
Business response:
Hi there. We’re truly sorry to hear about your concerns regarding Butters’ recent visit. We are grateful that we had the opportunity to speak with you directly about your concerns. As we mentioned previously, after consulting with our veterinarian, we were able to confirm that the cone provided was appropriately sized, with no signs of rubbing, cutting, or being too tight. Additionally, the emergency veterinarian also confirmed that the irritation was not caused by the cone. We did not observe any signs of hotspots during ou... read more
(Neuter Aftermath): Took my Lab, Butters, in for a neuter at Pet Paradise Apollo Beach, and it turned into a nightmare. They gave him a cone that was so tight it left no breathing room--literally. I voiced concern, but was brushed off. Came home later to find blood all over the place. The cone had cut into his neck and, thanks to the sedation and excessive drool, it created a nasty infection. The emergency vet said the cone was way too small and directly caused the issue. I told Pet Paradise about this on a Thursday--they d... read more
Business response:
We’re truly sorry to hear about your concerns regarding Butters’ recent visit. We understand how upsetting this situation must have been, and we appreciated the opportunity to speak with you about it. After consulting with our veterinarian, we were able to confirm that the cone provided was appropriately sized, with no signs of rubbing, cutting, or being too tight. We also did not observe any signs of hotspots during our evaluation. That said, we take all feedback very seriously, as the health and safety of every pet in our ... read more
If you care about your pet, do not board them here. They are completely inexperienced, untrustworthy, Nick specifically is extremely rude and very condescending. When we picked our dog up, he was a completely different dog temperament wise from his stressful experience. While our dog was in boarding, we saw them interact with our dog several times in ways we were extremely uncomfortable and upset with. We ended our trip early, came home, and picked him up immediately. We have never had an issue with boarding until this place... read more
Business response:
Hi Payton, we’re truly sorry to hear about your experience. The well-being, comfort, and safety of every pet in our care is our top priority, and we take all concerns very seriously. We’d love the opportunity to discuss this further and better understand what happened. Please reach out to us directly so we can address your concerns. We appreciate your feedback and the chance to improve.
I made an appointment on August 19th for my dog to get groomed. Every day I logged in to get an earlier appointment and was able to move it up to today 10/17 at 10 am. I got reminders on multiple occasions and reminders about vaccines. All completed, uploaded and his pic as well. I arrive today and they check us in. Place looks clean - Cody is excited but nervous. He's a 10+ year old Golden who has always been groomed by people coming to the house. I've been looking for a groomer since I moved here in 2021 and my daug... read more
Frequently asked questions about Pet Paradise Apollo Beach
How is Pet Paradise Apollo Beach rated?
Pet Paradise Apollo Beach has a 4 star rating with 217 reviews.
When is Pet Paradise Apollo Beach open?
Pet Paradise Apollo Beach is closed now. It will open at 6:30 a.m.