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Pet Paradise Columbia
- Pet Boarding
- Columbia, SC
About this business
Location details
951 Roberts Branch Pkwy, Columbia, SC, 29203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
my fur baby Roscoe started his first day today and I already scheduled for another day. I was very pleased with pet paradise!
I bring my 2-year-old mini cockapoo for boarding all the time. I never had any issues. They make sure dogs are up to date with shots. He is unaltered so this is a great place that accepts him. I have to pay extra for boarding one on one suite since he is not neutered but I'm glad they accept him. You also have the option to pay extra for photos, updates and cameras. He seems to be happy when I pick him up.
Everything. My dog likes to socialise and the community there was very open to her. My baby loved the pool. The staff were very nice. You can tell they really love the animals. .
My dogs stayed at the Columbia SC location for daycare. The staff was eager to accommodate my requests. The facility is excellent and has rooms with outside runs which is the only type of boarding I'd ever consider. Well done!
My two Cocker Poos stayed at the Pet Paradise in Columbia on August 1 which is not a paradise but a nightmare. When I picked them up on the 5th, they smelled terrible, and one had poop on him that was matted to his butt, and the other one had scratches on his ear that were not there when I took them there . I will never put my dogs through that ever again. I would not recommend this place to anyone who cares about his dog. My dogs ran to us when we picked them up like they were saying thank you for saving us from this "hell ... read more
Business response:
Hi there, we are very sorry to hear about your recent experience. We take all feedback and concerns seriously and would appreciate the opportunity to connect with you directly. Please give us a call at (803) 529-1730 so we can talk further.
I'll start by saying I already reached out to Pet Paradise via email the same day I got my dog back. No response. Sent my dog for a one overnight stay a couple weeks ago. She was erratic when I got her. I figured just excitement...then she went downhill. It was like a 360. She was disoriented and seemed confused. Choosing to pee on concrete over the grass which I've only saw her do once before...when she was on meds from spay surgery. She wasn't barking at incoming house guests (she barks at all people who come to the house)... read more
Business response:
Thank you for taking the time to share your experience. We're very sorry to hear that your experience did not meet your expectations. We take concerns about a pet’s health and behavior very seriously, and we appreciate you bringing yours to our attention. We would welcome the opportunity to speak to you directly to address your concerns more thoroughly - (803)529-1680.
My dog and granddog had an unpleasant experience at this facility. The first time there seemed to be pleasant, but the second time was very unpleasant. Both dogs appeared to be traumatized when they were picked up. My dog medicines were not administered for his ears. They were very inflamed. My dog food containers were not throughly cleaned and had mold on the lids. Both dogs were wet and not because they were swimming. My granddog had an entire bag of food left, so he probably didn't eat. The staff attending to them duri... read more
Business response:
Hi Noel. We are very sorry to hear about your experience and the concerns you shared regarding your pets’ care. At Pet Paradise, the health, safety, and well-being of every pet are our top priorities, and we take feedback like this very seriously. We would greatly appreciate the opportunity to connect with you further so we can better understand what happened, address your concerns, and work toward a resolution. We are committed to learning from every situation to ensure the best possible care for all pets, and we hope you’l... read more
My reservation was confirmed, but upon arriving they wouldn't/didn't accept my dog. All day play is advertised, but he was always in his room with no interaction with other pets or people every time I checked the cameras. When I asked them about it, they lied and said he didn't want to go outside and play. The staff is careless and very rude.
Business response:
Hi, Ashley. We are sorry to hear that your experience did not meet your expectations. We would love the opportunity to learn more about your recent experience in Paradise and work towards a resolution together. Please get in touch with us at (803) 529-1730!
I booked a reservation for my dog. I paid my $100 deposit and received an email stating the reservation is confirmed. The following morning at approximately 7:38am I received an email stating the reservation was moved to the waitlist. Upon speaking with the resort manager Alex, she claimed they have been overbooked for weeks and all reservations being made were going to the waitlist. She then went on to say the email I received was not confirming the reservation but rather confirming the request for a reservation. I then s... read more
Frequently asked questions about Pet Paradise Columbia
How is Pet Paradise Columbia rated?
Pet Paradise Columbia has a 4.2 star rating with 295 reviews.
When is Pet Paradise Columbia open?
Pet Paradise Columbia is open now. It will close at 7:00 p.m.