Pet Paradise Columbia

Steven M. 

on Yelp

a year ago

I booked a reservation for my dog. I paid my $100 deposit and received an email stating the reservation is confirmed. The following morning at approximately 7:38am I received an email stating the reservation was moved to the waitlist. Upon speaking with the resort manager Alex, she claimed they have been overbooked for weeks and all reservations being made were going to the waitlist. She then went on to say the email I received was not confirming the reservation but rather confirming the request for a reservation. I then s... read more

Belinda B. 

on Yelp

a year ago

Other than the beautiful facility and easy booking process, I am disappointed. I was hoping it was an isolated incident but my fur baby continues to go without food and treats for 10-12 hours. I'm never able to see any interaction of the staff with pets when I look on the cameras. It appears that they are just in the little runners all day. I have several visits left but I am not sure I want to take him back. 

Jannette Q. 

on Yelp

a year ago

We drove an hour and a half for absolutely nothing. Don't ever book with this place! We called the day before to confirm and ask questions, and not once did they mention their policy that if your dog can't go into the kennel completely by themselves, they won't accept them. I understand they can't pull or pick dogs up, but the one female employee didn't even make an attempt to help and was also extremely rude. We left infuriated, but thankfully found La Petite Pet Care at 25 Bayview Dr. -- they accepted us last minute witho... read more

Brad M. 

on Yelp

a year ago

Beware of making online reservation! We made reservations for our dogs for a weekend trip and received a reservation confirmation. On the day of the trip, 2 hours before leaving, we received a notification that they were now on a wait list and would not likely have a space. The attendant stated that the system was automated.