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Pet Paradise Dripping Springs
- Pet Boarding
- Austin, TX
About this business
Location details
13524 W Highway 290, Austin, TX, 78737, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Pet Paradise opened recently and we are so thrilled to have a convenient spot for our dogs to go play! The staff are friendly and professional, but most importantly LOVE dogs. I feel great about dropping my pups off for the day, and I know they enjoy being there too- they go in and come out with tails wagging!
After two years as customers, they accused my wife of forging our dogs' veterinary records -- records she downloaded from our vet's own practice system and brought back to the counter. We will never board our dogs here again. If that's how they treat a long-standing client standing in front of them, I'm not interested in finding out how they handle something going wrong when we're not there.
Business response:
Hi, Shane. We are truly sorry to hear about your recent experience. While our team has a responsibility to verify that all provided veterinary records are current and meet our health and safety requirements, our intention is never to make a customer feel accused or disrespected while completing this process. We sincerely appreciate your loyalty over the years, and regret how this situation was handled. Thank you for bringing your concerns to our attention, as feedback like this helps us evaluate how we can improve our commun... read more
They change the rules without notifying you --- while you are away from town. They gult you into upgrading your services when you drop off. Never using them again.
Consistently poor customer service. The only reason why we went here was at a convenience. Would definitely not recommend this place.
Avoid at all costs!!! Management is a disaster and extremely rude. The assistant manager Nathan called us 12 hours before our drop off time to tell us they were canceling our reservation due to our dog having Von Willebrand disease which hampers his bloods ability to clot due to larger than normal blood vessels. It really only is any issue if having major surgery. They said because of this they wouldn't accept him because he could scratch himself and not stop bleeding which is absolutely false. They instead educated the... read more
Business response:
Hi Matthew. Thank you for taking the time to speak with us. We are so sorry about your most recent experience while with us. At Pet Paradise, the health and safety of each pet is our top priority. Due to your pet's condition, our team advised that medical boarding would be the best decision for your furry friend. If you have any additional questions, we would love to speak further!
Unfortunately, my pup went into boarding healthy and came out very sick. I realized dogs can get sick. However, my dog was extremely sick and the vet thinks it was due to a chemical that was used at Pet Paradise. When we contacted staff about this, we were given the runaround and how it is our fault.
I called to check if my appointment was all good then when I got there they said they couldn't take my dog because her shot expired even though I called ahead and they said everything was all good
Frequently asked questions about Pet Paradise Dripping Springs
How is Pet Paradise Dripping Springs rated?
Pet Paradise Dripping Springs has a 4.3 star rating with 134 reviews.
When is Pet Paradise Dripping Springs open?
Pet Paradise Dripping Springs is open now. It will close at 5:00 p.m.