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Pet Paradise Lake Nona
- Pet Boarding
- Orlando, FL
About this business
Location details
14200 Lake Nona Blvd., Orlando, FL, 32824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
We reserved an Indoor Suite for our two small dogs for over the Christmas holiday and paid a $100 deposit to confirm the reservation. I received a text confirmation for the reservation of the indoor suite the day before we were to drop them off. When we arrived to drop them off, the person at the desks was going over feeding, pick up date, and then stated that they were at capacity, and because our dogs were small, they had moved their reservation from an indoor suite to a Tiny Town Cabana, which is a 3 foot by 3 foot crate ... read more
Business response:
Hi Robert. We’re very sorry to hear about your experience and understand how upsetting this situation was, especially during the holidays. We sincerely apologize for the confusion and concern regarding your dogs’ accommodations. We appreciate you bringing this to our attention and are glad we were able to correct the charges once the issue was identified. We would truly love the opportunity to create a better impression. If you have any questions or would like to discuss this further, please don’t hesitate to reach out so we... read more
Extremely Disappointed with Pet Paradise / NewDay Veterinary Care Wellness Plan. I am writing this review with sadness and disappointment. Our beloved dog Hayze passed away in early September, and during this difficult time, we learned that Pet Paradise / NewDay Veterinary Care is still charging us for his wellness plan -- even after his passing. When I contacted the Lake Nona location to cancel, I was informed that the policy requires the plan to be paid in full through the end of the contract, regardless of the circumsta... read more
My pup came back with serious diarrheas for 2 days. The type of he ate something wrong. Only stayed under table and at corner the night came back. Manager Brad said "take him back to their vet they will "cover the bill" confirmed twice on phone in the morning. But showed me a $500 bill claimed only cover "exam fee" when we there the afternoon.A whoever came said "Manager was off didn't answer the call". It was 3:20 Thursday. Diarrhea probably happened during the stay, when I asked how he was doing on the phone, the other sid... read more
Quite disappointed with Pet Paradise Lake Nona. Our dog stayed was there for 9 days. Came home with almost no voice (raucously) and very anxious. Front desk lady was not so responsive and seemed not to be willing to give details of his staying. Will definitely not come back again.
I can't reply to you. I spoke with a manager of your staff who said they did not see notes about keeping him very limited from going outside. They did not see any previous notes of his pads being burnt from a previous stay. I was given excuses of what could of caused this. That is not a solution! I trusted you with my pet and he comes home injured. Then I was told to take him to the vet and then send the bill which then your vet and corporate would review to determine if they would reimburse us. You have a vet in the buildin... read more
Business response:
Hi Ryan, thank you for bringing this experience to our attention. The health and safety of the pets in our care is the top priority of Pet Paradise. With the increase in temperature during the summer months, we limit our playtime outdoors. May a member of our team contact you directly to learn more about your recent experience?
What really happened to Bruce in Pet Paradise care? Its more two weeks now and we are still waiting for an truthful answer to this question. Brett, pet paradise manager said that they will conduct an investigation regarding circumstances on why Bruce suffered a severe dehydration that eventually lead to chronic renal failure. With this condition, Veterinary Doctor in Ovieda Veterinary Hospital concludes that this condition cant be reverse or cured anymore and advise that it is better for him being euthanized. We boarded... read more
Business response:
Thank you for your feedback. Your concerns have been shared with the regional management team who will be reaching out to your directly.
Frequently asked questions about Pet Paradise Lake Nona
How is Pet Paradise Lake Nona rated?
Pet Paradise Lake Nona has a 4.1 star rating with 375 reviews.
When is Pet Paradise Lake Nona open?
Pet Paradise Lake Nona is closed now. It will open tomorrow at 6:30 a.m.