Pet Paradise Richmond Airport

Munchkin J. 

on Yelp

a year ago

i made the absolute worst decision sending my dog here while away on vacation. During the course of my trip they did not follow feeding instructions and according to the she ran out of the food I sent days before she was supposed to. They asked if I wanted them to provide her with food for a charge which was fine. When they brought her out at pickup she was severely underweight to the point where I could see her ribcage and spine through her fur and skin. She could barely walk on her own due to being so underweight. Her fur... read more

Gail M. 

on Yelp

2 years ago

So, for me and my experience with PetParadise-Airport (Grooming) was not good, but it was not as bad as what I've read about this place. I know I should've checked yelp before taking my baby Rufus to a new groomer. I went on the google to find someone new and came across PetParadise. Initially when I went, I was really impressed with the newness of it all. Everything went okay, he only there for a groom. When I went to pick him up he seemed fine and happy until after I got him in the car I noticed under is right jaw there... read more

Susan L. 

on Yelp

2 years ago

I took my 12 year old Shih-Tzu to be groomed and got a call that she had fallen off the grooming table, and that we should watch her. We ended up taking her to our Vet. She had two broken bones in her jaw. One on each side. It has been over a month since this happened. So far I have had to pay all the Vet bills even though they said they would take care of this. I have to prepare special soft food for her. I had to buy a small blender for this. She couldn't wear her harness because it went over her head so I had to buy anot... read more

Great C. 

on Yelp

2 years ago

BEWARE!!! INCOMEPETENT AND CRUEL!!! We took our puppy in for a grooming. When we came back (seven hours later!) we found a him completely traumatized...his body was completely shaved except for his head! We filled out their form as requested with grooming instructions. The groomer called us to confirm what was being done and ask permission to shave just his legs. We explicitly stated that it was OK to do so, but only his legs and got confirmation from her that the remainder would be a normal cut with the skirt intact. At 3:3... read more

Analiese K. 

on Yelp

3 years ago

I love people, and I love dogs. PSA: To protect others, PLEASE DO NOT BRING YOUR DOG HERE. My dog was bitten at this facility. She's incredibly socialized, and has regularly gone to dog parks and daycare minimum 3x a week with zero issues. Tried Pet Paradise as the facility seemed well established. I loved the idea of a bone-shaped pool for play, turf to run, and a doggie cam if I missed her at work to see what she's up to. Pet Paradise after selling in 2016 has prioritized property design aesthetic over quality staff tr... read more

Joan T. 

on Yelp

3 years ago

beware. these people are NOT dog behavorist. they are not watching your dog. After A stay at Pet Paradise on Williamsburg Rd, I noticed my dog was favoring one side and would not jump up on the sofa or into the car. They were not aware of an incident or if they were aware they did not tell me. Either way is unacceptable. A good friend also took her dog there, and noticed when she got home that her dog had been bitten and she had to take it to the vet and had to be put under to get stitches due to a puncture wound while inder... read more