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PetSuites Baton Rouge
- Pet Boarding
- Baton Rouge, LA
About this business
Location details
8200 Perkins Rd., Baton Rouge, LA, 70810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 7:00 p.m. | |
| Tue | 06:00 a.m. to 7:00 p.m. | |
| Wed | 06:00 a.m. to 7:00 p.m. | |
| Thu | 06:00 a.m. to 7:00 p.m. | |
| Fri | 06:00 a.m. to 7:00 p.m. | |
| Sat | 07:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Our five dogs love PetSuites!! They were well taken care of while they were there. They were spoiled by the staff. It’s a relief to know I can go somewhere and my fur babies will be pampered. They always enjoy going for grooming or playtime.
Business response:
We loved having the crew hang with us. Thank You for the awesome review.
Felt very comfortable leaving both my pups in the care of Petsuites for 5 days!
Business response:
We had a blast with Lexi and Lucy. We can't wait to see you folks again.
My dog absolutely loves this place. It gives me great comfort knowing he is in a fun, safe environment when boarded, and the staff is wonderful.
Business response:
We love Rigel and can't wait to see you guys again.
Every time I come here. The front desk associates are rude, and dismissive. I’ve been bringing my dog here for two years ONLY because our vet is right next door. I scheduled online, as I have before and was told immediately, we can’t do that. No questions to anyone. So I paid for a $40 bath
I had great experiences with Pet Suites for about a year, but recently I’ve found that my dog is nowhere to be seen on the daycare cameras. Sometimes, dogs are separated from the group in kennels for hours at a time. $30 for daycare group-play is a high price to pay when you can’t be sure that your dog is even playing. Also, while spending time watching the cameras, I noticed that the staff tends to sit on their phones rather than interacting with the dogs. I even saw one staff member push a dog away from her lap and then pu... read more
Business response:
Emme, thank you for taking the time to speak with us over the phone in more detail about your visit. We have reviewed the cameras. The push was the staff stopping that dog from biting another dog's ear. However, the phone usage was noted and we have already taken steps to prevent phone use in the yards. Again, thank you for speaking with us and for your valuable feedback.
My daughter booked an appointment for her puppy Jax to get groomed and when I picked him up he only had a bath done and still didn’t smell fresh. I paid before they brought Jax out so I didn’t notice he was not groomed until after I paid. I called my daughter and showed her what he looked like and she called them only to be told she signed him for a bath. Which she does herself. And was also called about clipping his nails which we didn’t think came with a bath. I was so disappointed when I picked him up the same way she dr... read more
Business response:
Thank you for the feedback. We spoke to your daughter about the experience and realized there was a technical issue that created the misunderstanding with Jax's appointment on Saturday. We have rescheduled the appointment and made sure that he is correctly scheduled as a groom instead of a bath. We apologize for the confusion and look forward to seeing Jax this Friday.
The place is great. As a matter of fact I boarded one of my cats twice in this place. I placed a boarding reservations last night for my two cats. However, today I received a message stating that the vaccination records I uploaded are "ALL" expired. I sent again the same vaccination certificates saying they're not expired. Then I received a response saying that the FHV-FCV record of one cat is expired. I responded saying FHV-FCV is not required for succeeding annual vaccination. Then I received a message telling me, "I call... read more
Business response:
Haidee, we’re sorry to hear that you had a negative experience with us regarding your cats' vaccination records. We strive to offer exceptional customer service and care and are disappointed that we didn’t meet your expectations. We have shared your feedback with our team to improve our service for future visits and hope you'll give us another chance!
Unprofessional staff who messed up our reservation more than once while we were out of town, despite multiple confirmations by phone and text of the day of pick up.
Business response:
I am so sorry for the confusion. We would love to invite you and Lily back for a free day of Play. If you want call me at the resort and we can set it up. Randy
Frequently asked questions about PetSuites Baton Rouge
How is PetSuites Baton Rouge rated?
PetSuites Baton Rouge has a 4.5 star rating with 502 reviews.
When is PetSuites Baton Rouge open?
PetSuites Baton Rouge is closed now. It will open at 7:00 a.m.