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PetSuites Baton Rouge
- Pet Boarding
- Baton Rouge, LA
About this business
Location details
8200 Perkins Rd., Baton Rouge, LA, 70810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 7:00 p.m. | |
| Tue | 06:00 a.m. to 7:00 p.m. | |
| Wed | 06:00 a.m. to 7:00 p.m. | |
| Thu | 06:00 a.m. to 7:00 p.m. | |
| Fri | 06:00 a.m. to 7:00 p.m. | |
| Sat | 07:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
This place is horrible. Picked my dog up and went to lift him into my truck and his whole underbelly was wet with piss. They just leave them in piss and shit the entire stay. The health department needs to go check them out.
Business response:
Mr. Barto, I am so sorry you had a negative experience with our reosrt; we have been trying to get in touch with you so that we can get more information and utilize this to improve our quality of care. The email we have on file, came back undeliverable. We have called the phone number on file twice with no answer. If you could contact us directly at 225-308-6896 so that we can get more information on this. Please ask for a manager when you call.
Lack of communication for essential information regarding booking.
Business response:
I am sorry; updated vaccinations not only keep your dog safe, but Keep the rest of the dogs safe. The pets safety is our first priority. SInce, Major has stayed with us prior and the employee that made your reservation told you we needed the updated records; we thought the vaccinations were up to date.
Very disappointed in lack of communication. Was told good to come for daycare, have a text, and got there and was denied. Put me in a bind; won’t be back
Business response:
Hey Mr. Firmin, I am so sorry for the inconvenience but we do require updated vaccinations and bordetella is a very important one. We have to ensure the safety of your pet as well as the other pets in the facility. Your pet was good on vaccines until 12/9 and then Duke would need his updated vaccine. I do apologize for any confusion.
There is do much confusion regarding prices snd what you actually get- I think they make it up as they go. We won’t be using them again- very disappointed in their professionalism.
Business response:
Hey Ms Crissman, So sorry for any confusion with the pricing. All of our prices are listed on our website as well as on the pamphlets in our building and we do encourage the pet parents to take one as a visual reference is sometimes helpful.
We had scheduled a month in advance with a deposit to board our dog the week of Thanksgiving. Note: she has stayed there in the past with no problems!!!! My son arrived to drop her off, she was scared and laid on the floor not wanting to move, there was no aggression!!! PetSuites refused to take her back to the boarding area because they said she didn’t want to be there. My son had a flight to catch to meet his family for Thanksgiving, which he missed!!! Please explain to me how you can call your team pet professionals ... read more
Business response:
Ms. Aubrey, I am so sorry we were unable to keep Dova. We embrace a force free environment that requires the animals willingness to be handled by the staff. This environment keeps the pups mental and physical well being as a priority. The pets health, happiness and safety is our first priority as well as keeping our staff safe.
I really wanted to like PetSuites. I understand that staffing shortages are causing problems all over, and PetSuites is no exception. I dropped off my three fur babies for 5 days and 4 nights. Trusting PetSuites to give my dogs the best, paying for the suite room and Gold package. Getting photos of them was wonderful, until I noticed they left food bowls in the room, two of bowls were plastic (we provided food bowls, special slow feeder bowls and one metal). The plastic bowls had been chewed on, missing large chunks, they on... read more
Business response:
Abigayle, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.
Thankfully my dog doesn’t take medicine that is life or death. My boy stayed 2 nights and 3 days. He went with his medicine and instructions. He came home with the same pills and instructions. Makes me worry did he get to eat?
Terrible experience, employees don’t know what they’re doing.
Not the best customer service in serious situations
Business response:
Thank you for the feedback Ms. Broussard, we have not seen Bella since Sept 1, but we loved being able to be a small part of her life. We are very transparent with our pet parents, which is why we had provided the puppy report cards every visit to your husband when he picked up. We do take our transparency very seriously and we are sorry that did not translate that way to you, which is why we comped the visit for you.
Frequently asked questions about PetSuites Baton Rouge
How is PetSuites Baton Rouge rated?
PetSuites Baton Rouge has a 4.5 star rating with 461 reviews.
When is PetSuites Baton Rouge open?
PetSuites Baton Rouge is closed now. It will open at 7:00 a.m.