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PetSuites Indianapolis Northwest
- Pet Boarding
- Indianapolis, IN
About this business
Location details
4048 W 94th St., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:30 a.m. to 7:00 p.m. | |
| Tue | 06:30 a.m. to 7:00 p.m. | |
| Wed | 06:30 a.m. to 7:00 p.m. | |
| Thu | 06:30 a.m. to 7:00 p.m. | |
| Fri | 06:30 a.m. to 7:00 p.m. | |
| Sat | 07:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I dropped my two cats off at PetSuites on October 29th. From the beginning there were issues with the rate. I literally had to pull up the website and force them to honor what they advertise. They kept trying to force me to add play time for an additional fee, per cat, per day. I refused to add the play time, bc their website did not match what they were trying to force me to pay. Then on November 2nd, I texted them. I explained that I would not be able to pick up by 5pm, because my flight was delayed. He said to pick... read more
Business response:
Thank you for taking time to speak with me at pick up to address these concerns directly. I hope I provided clarification on our policies, procedures and pricing. If you have further questions or concerns please feel free to reach out and we'd be happy to address them.
Person at the front desk by the name of Sky, who Amazon has listed as the person who signed for the bed, lied to me, passed on misinformation, was very dismissive, checked in a bed I had mailed from Amazon and then told a different version each time I called 1. bed was not there 2. A picture would be taken of the bed and texted to me and I never received any response for 2 days 3. It must have come in the evening. The attitude and disrespectful tone, not responding to days worth of text requesting a resolution to this, not ... read more
Business response:
Hello Hope, thank you for taking the time to speak to Hadley about the solutions we discussed and please reach out with any further concerns.
Services not provided as requested. Disappointing.
Business response:
We appreciate your feedback and for taking the time to speak with us regarding your concerns.
Good job except I wasn’t told prior that my price for baby wud go up bc of a package. I didn’t know about a package for her. I’d like clear communication next time please. I don’t like being quoted one price then pay another price upon getting my dogs. Thanks
Business response:
We appreciate your feedback and those concerns have been noted. Thank you for your review.
Yikes. Can’t even update me when I ask. Items aren’t returned upon pickup. No friendly staff lately. Front desk has no interpersonal skills and always makes me feel weird. Dog has left injured with no explanation. Just.. yikes.
Business response:
We are sorry to hear you did not have a great overall experience with us. We would gladly speak to you regarding your experience so we can improve our service.
PetSuites Indianapolis Northwest CUSTOMER SERVICE +1 (805)- 41O 56OO PetSuites Indianapolis Northwest PHONE NUMBER +1 (805)- 41O 56OO PetSuites Indianapolis Northwest CUSTOMER SERVICE +1 (805)- 41O 56OO PetSuites Indianapolis Northwest PHONE NUMBER +1 (805)- 41O 56OO PetSuites Indianapolis Northwest CUSTOMER SERVICE +1 (805)- 41O 56OO PetSuites Indianapolis Northwest PHONE NUMBER +1 (805)- 41O 56OO PetSuites Indianapolis Northwest CUSTOMER SERVICE +1 (805)- 41O 56OO PetSuites Indianapolis Northwest PHONE NUMBER +1 (80... read more
Business response:
Thank you for the five stars. Please don't hesitate to reach out to us if you need anything from us.
I can never speak highly enough about this facility or the staff. I have always adored them and so has my dog. However, the day play packages with expiration dates is unacceptable. My dog has been going to Petsuites faithfully for almost 3.5 years. I have spent thousands of dollars on packages for him to attend. Up until recently I have had issues using my package by the expiration date. I work in Indiana and stay there through the week. My home is in IL. There are times my dog will stay home in IL to give him a break on al... read more
Business response:
We are sorry to hear about the issues regarding your daycare package. We will happily give you a call and speak with you to address your concerns regarding the expiration of your package. Thank you!
No communication whatsoever I’m always getting canceled they are rude and keep the dogs for 10 hours plus just for a grooming and not friendly at all The employees has no communication between them and it makes it difficult for the client to end the dogs we had no way I’ll be coming back
Cooper has never been so happy being watched by people other than my family
Business response:
Thank you for your kind words, Garen! Please give extra love to Cooper from us.
Frequently asked questions about PetSuites Indianapolis Northwest
How is PetSuites Indianapolis Northwest rated?
PetSuites Indianapolis Northwest has a 4.6 star rating with 636 reviews.
When is PetSuites Indianapolis Northwest open?
PetSuites Indianapolis Northwest is closed now. It will open at 12:00 p.m.