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PetSuites Lawrenceville
- Pet Boarding
- Lawrenceville, GA
About this business
Location details
2525 Sugarloaf Pkwy., Lawrenceville, GA, 30045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:30 a.m. to 7:00 p.m. | |
| Tue | 06:30 a.m. to 7:00 p.m. | |
| Wed | 06:30 a.m. to 7:00 p.m. | |
| Thu | 06:30 a.m. to 7:00 p.m. | |
| Fri | 06:30 a.m. to 7:00 p.m. | |
| Sat | 07:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
This place has changed. The day we brought our dog in allegedly there was a fight between mine and some other dog. The camera that would have recorded this fight hasn't been working. How do I know? I called on Friday and asked about said camera since I noticed it wasn't on. A young woman said they have been too busy to fix it and probably still won't have time to. What a coincidence. No one bothered to call us about this incident despite, by their own admission, they were required to. Instead, they kept my pet in her hotel r... read more
Business response:
Thank you for taking the time to share your concerns. We take all feedback seriously and are genuinely sorry to hear about your recent experience. We’d like to address some of the points you raised and provide clarity where possible: 1. Security Camera Functionality We understand your concern about the outdoor play yard camera. It was indeed down temporarily and had already been scheduled for repair by a third-party service for October 21st. This camera is not maintained by on-site staff and was therefore outside of our dire... read more
I wish I could give them zero stars! I gave them specific instructions on how to care for my dog…meals (comfort food I cooked for her), Trazadone for anxiety, she doesn’t get along with men, and she needs to be outside with other dogs. They didn’t give her the medicine so her anxiety was high because she was in a new place and she had trauma from the pound. It was at this point they chose to assess her for group play. She failed so now my dog with kennel trauma gets 20 minutes of play a few times a day and pottie breaks ... read more
I really love this place but they have one very large man he may be Samoan who overly drenches the dogs with a hose or water bottle. It’s been extremely excessive at times and I’ve seen my dog on camera trying to run from him. Everyone else is nice this one guy just doesn’t seem to have the patience needed for the job. My dog is drenched when I pick him up and I’ll be told he was in the pool even though I just witnessed the man spraying them with a hose. Besides him I love it. My husband has expressed concerns about the gent... read more
This was the very first time I’ve boarded by dog because I was going out of the country. I left my dog for 1 week. Since I’ve picked her up, she came home with a stomach virus. She was pooping Everywhere. Also, she came home with kennel cough which she has never had in her life. Since July, when I’ve boarded her, I been to the veterinary over 9 times, and I’ve spent tons of money trying to get her back to good health. She will never be boarded again… Especially not at pet suites
Business response:
We take your feedback seriously and are deeply concerned about your dog's health issues following her stay with us. We strive to provide the best care for all pets entrusted to us, and we're sorry to hear about your experience. A manager will be in contact to discuss your concerns further. We would like to understand the situation better and address any issues that may have occurred during your dog's stay.
Afrika goes to petsuites Lawrenceville every Wednesday & Saturday and he loves it. Jamie O is awesome and does an excellent job caring for my baby. Moreover, she has a lively & happy personality and is an excellent communicator. She is definitely one of your best employees.
Business response:
We are thrilled to hear that Afrika enjoys his time at PetSuites Lawrenceville! Thank you for recognizing Jamie O's excellent care and communication skills. We appreciate your feedback and look forward to seeing Afrika again soon.
I love taking my babies Cairo and Shaggy there. They’ve been going for a little over a month now. My babies enjoy getting up early just to go to PetSuites. I will say that I was nervous because of past experiences especially with my Cairo, but the staff at PetSuites have made me feel less anxiety. Although, I don’t know everyone’s name, all of the staff that I have come into contact with have been phenomenal. They always have high energy, professional, and they just love on my babies. Some of the staff who I have gotten to s... read more
Business response:
Thank you for such amazing words Shanikqua !! We are thrilled to hear that Cairo and Shaggy are enjoying their time at PetSuites Lawrenceville! We understand the importance of providing a safe, and comfortable environment for our furry guest, and we're glad that we're able to do that for your pets. We enjoy seeing them and appreciate your kind words about the staff! Again thank you and we look forward to seeing you, Shaggy , and Cario again!
I became of aware of the facility based on a 3rd party Pet immunization co. that comes to site. Attempted to follow-up with starting my pet at the facility & was given the run around, poor customer service with long wait times.
Business response:
Erika, thank you for taking the time to speak with us offline about your concerns. We understand your frustration and are saddened to hear you were not satisfied with our services. PetSuites Lawrenceville will use this feedback to work hard to improve the service we provide our clients and their pets.
The staff needs to be trained better. Horrible customer service except for the Manager. Had our dogs there for 3 weeks and the miscommunication and costs for the services were incorrect. The excuse was the staff was new. Shouldn’t they be trained prior to taking customers? The little girls up front had attitude when I told them the communication was horrible. Never again will I bring my dogs to this place. Because the lead person knew better to walk away and out of my face with her unprofessionalism. I don’t play with littl... read more
Business response:
We apologize for any miscommunication and inconvenience you experienced during your dogs' stay at PetSuites Lawrenceville. We appreciate your feedback and will take it into consideration as we continue to improve our staff training and customer service. If you have any further concerns, please feel free to reach out to us at (470) 579-4869.
Hello, I am writing a second review or should I say complaint about this establishment. I checked my pup in this morning with specific instructions about his meal for the day. The associate took down the instructions as they do every morning. My instructions were not hard simply to keep the container that I brought his food in as I wanted to keep it to use again. It is not to my surprise that no one could find the container or show any concern as to what might have happened to it. If the information has been captured, how i... read more
Business response:
Hello Kawasa, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your recent visit to PetSuites Lawrenceville. We take your concerns seriously and would love the opportunity to address them with you directly. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from, so we kindly ask that you give us a call at your convenience. You can contact us at (470) 579-4869. Thank you for bringing these matters t... read more
Frequently asked questions about PetSuites Lawrenceville
How is PetSuites Lawrenceville rated?
PetSuites Lawrenceville has a 4.4 star rating with 538 reviews.
When is PetSuites Lawrenceville open?
PetSuites Lawrenceville is closed now. It will open at 6:30 a.m.