PetSuites Roswell

Janna Schlesser 

on Facebook

8 years ago

The worst customer service I've ever received. I've only ever boarded at places that charge by the night and for a stay of less than 24 hours it was $80 for our 12 lb dog who was not groomed as they had agreed to do. The staff was unapologetic and completely dismissive when I asked if perhaps in light of the lack of grooming and my confusion over their policy I might not be charged $35 for the 2 hours past noon that she was there. Gracie's hotel stay was more expensive than ours for the night and the customer service was ... read more

Jennifer West Ruegger 

on Facebook

9 years ago

I picked my pup up after 3 days of boarding- she had a wound about the size of a quarter- notified supervisor- was told looked like a skin irritation from cleaning solution they use. Took baby home and it ended up being the size of a 3"x3" area of bloody wound- took her to vet and he said it was def a reaction she had and ended up with $250 of vet bills due to cortisone inj, prednisone meds, and 10 days of antibiotics, and I have to clean area once a day until completely healed and she has to wear the cone of shame for 3-4 w... read more

Jennifer West Ruegger 

on Facebook

9 years ago

I picked my pup up after 3 days of boarding- she had a wound about the size of a quarter- notified supervisor- was told looked like a skin irritation from cleaning solution they use. Took baby home and it ended up being the size of a 3"x3" area of bloody wound- took her to vet and he said it was def a reaction she had and ended up with $250 of vet bills due to cortisone inj, prednisone meds, and 10 days of antibiotics, and I have to clean area once a day until completely healed and she has to wear the cone of shame for 3-4 w... read more