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Physicians Immediate Care
- Rockford, IL
About this business
Location details
3475 S. Alpine Road, Rockford, IL, 61109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
This place has definitely improved. The Dr I saw there was very nice, and very thorough. Dr Gary from Chicago area. You people need to try to keep him. Thank you so much
Can't say enough good about staff at rockford va clinic. They all went out of their way to help me and mine when a family member had an issue. A great clinic with caring people. 5 stars
Made an appointment for 1:40 PM for a medical opinion on a leg laceration. Check in process was okay. Actually saw the PA at 2:40. Jennifer assessed the laceration, checked for knee ligament issues there were none, and provided excellent feedback. Told me to continue doing what I was doing and should be good in about 2 weeks.
Business response:
Hey Steven, we’re so glad to hear you had a great experience! Thanks for your support—we truly appreciate it. -The Customer Service Team
great doctor and no wait. super communicative and kind people and felt like they really knew what they were doing
The staff is very friendly, courteous and attentive. I was visiting family and got a sinus infection. The nurse Basia was excellent. She asked me all the questions necessary to make an accurate diagnosis The doctor was thorough and prescribed an antibiotic. They called in the prescription immediately and before I got to the pharmacy it was ready for pick up. They are the best! I am happy to know if something happens during my next family visit I have some where I can trust for my medical needs
I was very impressed with the clinic. Being a nurse for over 40 years, I think I have a good understanding of great care and use of best practices. The staff were all very friendly and courteous. The service was prompt and professional. I felt as if the Physician's Assistant(s) really listened to my concerns and answered my questions thoroughly. I appreciated the call back after a couple days to see how I was doing and if my condition was any better. I highly recommend the clinic on South Alpine. Excellent service!
i feel very comfortable to take treatment in immediate care.good service.good response.good & higenic environment
I left this urgent care after waiting alone in an exam room for a full hour with no one checking on me. I was brought back and then completely ignored. Meanwhile, the employees were all sitting in the back talking and not tending to patients at all. No nurse, no doctor, no update -- nothing. After sixty minutes of sitting there unattended, I got up and left. This is unacceptable for an urgent care. People come here needing care, not to be forgotten while staff chat in the back. Extremely poor experience and a complete waste ... read more
Business response:
We understand long wait times can be frustrating, Sue, and we appreciate you sharing your feedback. Providing prompt urgent care services is a priority for us, and we want to make sure your concerns are addressed. Please email your visit details (full name, date of birth, location, and date visited) to wecare@wellnow.com so we can review your concerns and follow up with you.
Had a bad experience, they responded to my negative review saying they would like to know more about my visit ,I wanted to let them know everything about it but they made it impossible to contact them ,Wow they just do not care.
Business response:
Hi, Jeff. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.1 star rating with 1,228 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.