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Physicians Immediate Care

4.1
  • Rockford, IL

About this business

Location details

3475 S. Alpine Road, Rockford, IL, 61109, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
4.11,195 reviews
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Cynthia R.'s profile image
Cynthia R. 
rating
9 months ago

Made an appointment We get there no doctor today Wow they could do better and tell you that when you make an appointment Waste of time and driving for nothing 

Business response:

Hi Cynthia, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team 

Average J.'s profile image
Average J. 
rating
10 months ago

Took a pre employment physical a month ago and still trying to get completed. Poorly understaffed and for a place that's known for job physicals I would not recommend any employer send potential employees to this place. I get the run around every time I call. All over a medication that I've got a form for. But Everytime you need help it's another day. I'm on week 4 and still getting nowhere. I did finally get a lady that's trying to help me. She's the only one that's been willing to try to resolve a issue that's not that har... read more

Business response:

We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. -The Customer Service Team 

Patricia B.'s profile image
Patricia B. 
rating
a year ago

Two nights ago, my youngest daughter went to this immediate care. They did not take her insurance card and run it like most places usually do. As a matter of fact they refused to do so. They had her download it on her phone. Then, they said she owed a $40 copay. My daughter, (and I), proceeded to tell them that with her insurance she has never, ever, had to pay a copay. They refused to see her without paying. So, I left a message for the owner, and I have yet to hear back from them. I truly think they are purposely ripping p... read more

Ryan S.'s profile image
Ryan S. 
rating
2 years ago

Fiancé was running a fever, sore throat, with obvious signs of an ear infection. An oral thermometer consistently showed 100.5°F+. For whatever reason, this place still used the head scanner thermometers (which I've seen a thousand times read "97.6" on people with a readable fever using any other instrument). They then acknowledged that the ears appeared infected and sent her home with no prescription. You better believe they accepted the copay and then made her pay the copay AGAIN when she had to return the second time. 

Angel L.'s profile image
Angel L. 
rating
2 years ago

Came here twice in 1 day, once as a walk in I sat for about 2 hours, second time with an appointment and all the walk-in's got to go first even though they came after me terrible customer service. Never again 

Zack W.'s profile image
Zack W. 
rating
3 years ago

Checked in, no staff members wearing masks. Get told twenty to thirty to be seen. After 45 minutes asked how much longer because the wait screen is telling me it's going to be another 40. Turns out they never finished checking me in and I have been waiting for nothing. Get told I'll be next. Am I actually next? No, ha, that would be too easy. An hour and a half wait to pee in a cup with an appointment booked ahead of time. Not a fan of all the jesus crap strewn about the place either. 

Moon S.'s profile image
Moon S. 
rating
3 years ago

This is an awful clinic, with rude uncaring staff. In the 3 times I've had to go out of necessity I was treated horribly. It's dirty and absolutely nobody masks or wear gloves for exams, including performing labs and cleaning up the exam rooms. Their computer system is always down. I was told to do my urine sample and given a regular cup with no lid and no patient sticker. She said "just cover the top with a paper towel". My "care" has been below subpar everytime in to many ways to fully list. I will go across town and out o... read more

Steven J.'s profile image
Steven J. 
rating
5 years ago

It's no surprise this place has low stars and poor reviews, staff is surprisingly rude for being in a business meant to help people. I was sitting in the parking lot and I watched them turn away a man for covid testing when the guy was told on the phone to come in. He was concerned for other people's well being after being exposed himself. This is the exact reason why the spread continues, because there are people out there that claim to be "health care practitioners" such as Whitney (who was arguing with the man the most) a... read more

Business response:

Thank you for your comments, Steven. Our clinical teams are working very hard to accommodate all patients, both with COVID-19 testing and other illnesses and injuries. We do stop accepting patients when we are at our capacity for the day, whether because of limited test kits, the volume of walk-in patients, or recently we have had to close early due to the Illinois protests. The health and safety of our staff and patients remain our primary concern. 

Kyle G.'s profile image
Kyle G. 
rating
8 years ago

Will try to avoid this place unless absolutely necessary. Other than what I've all ready written about this place on my google review my pregnant fiance was recently bitten by a dog while at her work. We went to this immediate care and they prescribed her with absolutely nothing and did absolutely nothing because she was pregnant. I thought this didn't sound right so we went to the ER and the ER doctor assured us that there are antibiotics that are safe to take while pregnant that would also pevent the bite location from ge... read more

Business response:

Thank you for your feedback, Kyle. We are sorry you were unhappy with the medical care your fiance received and would like to learn more about what happened. If you would message us her contact information, we will pass it along to our area director who will reach out to learn more about your experience 

Frequently asked questions about Physicians Immediate Care

How is Physicians Immediate Care rated?

Physicians Immediate Care has a 4.1 star rating with 1,195 reviews. 

When is Physicians Immediate Care open?

Physicians Immediate Care is open now. It will close at 8:00 p.m.