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1420 Busse Road, Elk Grove Village, IL, 60007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
I came in for a few different issues. High anxiety and stressed out for hours. I did have to wait a bit but the care was excellent. The tech or whoever took my vitals and who I saw initially- Sara was great. Dr Erin... not sure if that's her first name or last name but she was awesome. Great bedside manor and extremely kind. Everything that you'd want your doctor to be. Just wanted to give a shout-out to the health care workers. Thanks for making my experience pleasant. Highly recommend Dr. Erin
7/2021 First time here Monday 7/26. 5 stars for the staff and facilities. Was tough for us because we had an appointment for a Covid test and they were running 90 minutes behind for some reason. Had to sit in our car until ready. Frustrating. But the staff was friendly and helpful. Spoke on the phone to Becky several times while we waited. She was pleasant and reassuring. That helped. Seth was great in onboarding us as new patients and taking vitals, etc. And then Dr. Nitin Soorya was very gracious in talking with... read more
I just came in for a sore throat, the doctor and the nurse were incredibly kind and gentle with explaining after learning that I have bad anxiety. I would 100/10 recommend this urgent care over any other.
The customer service provided by the Medical Records staff at this location was top notch. They helped us out after another Physicians Immediate Care facility messed up our paperwork and caused us to almost miss our flight for an upcoming adoption. This location was referred to us by airline staff saying that they had a great turnaround time for Covid tests. Thank you so much for your help!
I booked an appointment for 3:00PM today. Received an email saying I was confirmed for my appointment. I walked in the lady in the front said that they were closed already. How are you going to say you're closed when you guys close at 4PM?! That is unprofessional, bunch of lazy workers here. Do not come here, you will waste your time!
Business response:
Hi Winston, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
WATCH FOR FRAUDULENT BILLING! PLEASE REVIEW YOUR BILL CARFULLY! They do not get a star but had to select to post. On the day of my visit, I had to pay a "good faith fee" and the clinic billed my Ins Company. Was supposed to get a refund but 7 months later received a bill for a follow up visit INSTEAD - which I was told would be free. Been calling since last year to resolve but Managers do not bother to follow process and call Pts back within 24-48 hours. Grievance submitted but was informed it was not reviewed. Billing Dep... read more
Business response:
Byron, we're really sorry to hear about this. Please reach out to us at wecare@wellnow.com so we can look into it! -The Customer Service Team
DONT GO! Your website says you "take most major insurances" Myself, husband and son couldn't be seen and we have BCBS and Meridian??? So what insurance DO you take?? Lady at front desk was rude and unhelpful
I was having an allergic reaction from something (I assume from food). It was obvious the Receptionist was overwhelmed. They did ask if I was having problems breathing.....breathing was fine. So, I sat and waited. After waiting a bit, I left to find another Immediate Care facility. It's unfortunate, from what it seemed to be, limited staff. Not the environment or welcome when in need.
I will absolutely never return to this place. I walk in this morning and I have a cough common cold, the receptionist gets really snarky and rude and says you need to put on a mask ma'am! Sure, no problem but what is with the attitude when there are 3 other people sitting there waiting to be seen without a mask on? THEN, I give her my insurance and she says it's not found. I have excellent insurance and a PPO so what's the problem. She wouldn't even call the customer service number on the back on my ID card, god forbid she p... read more
Physicians Immediate Care has a 4 star rating with 660 reviews.
Physicians Immediate Care is closed now. It will open tomorrow at 8:00 a.m.