.jpeg)
This profile has been claimed by the business owner or representative.
Physicians Premier Emergency Room - Potranco
- Emergency Medicine
- San Antonio, TX
About this business
Location details
12314 Potranco Rd #102, #102, San Antonio, TX, 78253, United States
Get directions
We have been here several times in the last year and every time has been great (despite the reasons for our visits) the staff is fantastic. From Larissa greeting us and getting our paperwork started, Andy, Lex, and Rick had great bedside manners and were incredibly helpful. Dr. Yu took care of us most recently, and I can't tell you how refreshing it is to have medical care from someone so genuine, and empathetic. THIS is how I remember getting care years ago. Most facilities are like factories, but here you get treated with ... read more
Super friendly and prompt staff. Actually listened to what was going on with me And treated promptly! This will now be my number one choice ER for any future emergencies.
Went in right after being rear ended. The doctor talked to me for 3 minutes, did nothing to check me out, and told me to go to the doctor if I felt bad the next day. He, then, had a longer discussion, after giving me a Google review card, about how they were new and needed all the Google reviews they could get, and asked me to give them one. The bill ended up being, almost, $4000.00!! Well, here is your $4000.00 review!! I would not go back to this place!!
Business response:
Thank you for sharing your feedback. We are sorry to hear that your visit did not meet your expectations. That said, we understand that medical billing can sometimes be confusing or frustrating. We would welcome the opportunity to review your experience and address your concerns directly. Please contact our Nurse Manager at 210-981-3001 so we can learn more about your visit and assist you further. Your feedback is important to us as we continually strive to provide high-quality care to our community.
$24,015 billed to our insurance for an X-ray and some stitches. This is everything that is wrong with US healthcare. As for quality of service, the suture work itself was shoddy and we were told to go ahead and remove them ourselves instead of coming back in. It stopped the bleeding but a big bandaid probably could've done the same.
I wouldn't recommend Physicians Premier Potranco unless you absolutely have no other option. I came here expecting professional care and left feeling completely dismissed and frustrated. From the moment I walked in, the staff seemed disorganized and uninterested. The wait was ridiculous--even though the place wasn't crowded. I wasn't updated on delays or next steps, and no one seemed in a rush to help, even though I clearly wasn't feeling well. When I was finally seen, the provider barely listened to what I was saying, int... read more
Frequently asked questions about Physicians Premier Emergency Room - Potranco
How is Physicians Premier Emergency Room - Potranco rated?
Physicians Premier Emergency Room - Potranco has a 4.9 star rating with 473 reviews.
When is Physicians Premier Emergency Room - Potranco open?
Physicians Premier Emergency Room - Potranco is open now. It is open 24/7.