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Pinnacle Dermatology
- Brentwood, TN
About this business
Location details
6716 Nolensville Pike, Suite 250, Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Doctor was rushed. I did not feel listened to about persistent rashes. Doctor prescribed a lotion, did not tell me what it was or how to use. Lotion called in to wrong pharmacy. I researched lotion. Lotion does not addresss non-scalp rashes so I declined it. Also Doctor used NO2 on face, no aftercare instructions provided, got them online.
Business response:
Hi, Robert! We greatly appreciate you taking the time to let us know about your experience with our clinic. We strive to care for you and provide the best possible experience with every visit. We are reviewing your concerns and have informed our clinic manager to look into this situation. Once again thank you for bringing this to our attention and we hope you will give us the opportunity to see the changes in the future!
I did not appreciate the receptionist discussing my finances where everybody can hear That was rude of her to tell me I had a bill balance in front of everyone!
I felt like I was cattleI, I got branded and I was out. Before they looked at me, she was already diagnosing me when she opened the door. I was like what, what's going on and before I knew it she was out. I thought it would be more thorough then that.
Business response:
Thank you for your feedback. Your happiness is our number one priority and are looking into this issue immediately. Our clinic manager will look into this issue and address your concerns. You will hear from a member of our care team shortly. Thank you.
The incompetence of this office staff is unbelievable. Appointment was at 8am. Doors not unlocked until 8:07. The medical assistant is confirming our preferred pharmacy, states the incorrect one, makes adjustment to chart, then says, "sorry, I'm on the wrong patients chart. My son needed bloodwork and she gives me another patients lab orders. Our appointment was at 8am, they said they would call in my son's prescription. I called the pharmacy at 5pm to see if it was ready for pick-up and was told the doctors office did ... read more
Business response:
Hi Rylan , we greatly appreciate you taking the time to let us know about your experience at our Dermatology Associates and Surgery Center location. We strive to provide the best possible experience with every visit. We informed our clinic manager to look into this situation and to respond to your concerns. Once again thank you for bringing this to our attention and we hope you will give us the opportunity to see the changes in the future. Sincerely, Pinnacle Dermatology
If it was possible to give a zero star I would. I was seen for an extreme case of eczema on my hands and foot that's been going on for over 8 years. "Doc" looked at it and said "I've never seen anything like this" (which made me feel great *insert sarcasm*). Gave me scripts and told me to use CeraVe lotion. A month went by, no improvement. I went in for my follow up. This time the Doc gives me steroid injections in my hands and foot and then tells me maybe I'm allergic to my dog, use vaseline as a lotion (claims he never tol... read more
Business response:
Thank you for providing your feedback, Jiffy. We set a high standard for ourselves and want you to have the best experience possible. We will look into this situation and make sure that we address your concerns. Thank you for your feedback. Thank You, Pinnacle Dermatology
This was the WORST visit I have ever had in my 10+ years going here. The new office staff was rude and Kelly Rankin cut my appointment short because she "had to get her kids picked up." How is that my problem? I will only go back because Teryn Honneycutt is amazing!
Business response:
Hi Laura , we greatly appreciate you taking the time to let us know about your experience at our Pinnacle Dermatology location. We strive to provide the best possible experience with every visit. We informed our clinic manager to look into this situation and to respond to your concerns. Once again thank you for bringing this to our attention and we hope you will give us the opportunity to see the changes in the future. Sincerely, Pinnacle Dermatology
I have NEVER had a worse experience with billing in my life , they overcharged $30 and it’s been a year trying to resolve it , Dr.Sickels was great, but because of there billing my family would never go back !!! Steve
Business response:
Thank you for your feedback. Your happiness is our number one priority and are looking into this issue immediately. Our clinic manager will look into this issue and address your concerns. You will hear from a member of our care team shortly. Thank you.
They canceled my visit after I confirmed my appointment. Had a lot of problems changing my schedule to meet their schedule. I even called in the morning of the visit. Person at the desk said their scheduling system has problems.
Business response:
Thank you for providing your feedback, Peter. We set a high standard for ourselves and want you to have the best experience possible. We will look into this situation and make sure that we address your concerns. Thank you for your feedback. Thank You, Pinnacle Dermatology
Very good at their job knows exactly what they are doing.
Frequently asked questions about Pinnacle Dermatology
How is Pinnacle Dermatology rated?
Pinnacle Dermatology has a 4.9 star rating with 43,532 reviews.
When is Pinnacle Dermatology open?
Pinnacle Dermatology is closed now. It will open tomorrow at 9:00 a.m.