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PM Pediatric Urgent Care
- Urgent Care
- Manchester, CT
About this business
Location details
1500C Pleasant Valley Rd, Manchester, CT, 06042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
Always great service
Business response:
Thank you for your positive feedback, Marianna!
Wait time was great! Front desk associate was on a personal phone call when checking is in for our appointment. The doctor made a decision on my daughter’s illness before she came into the room before she even checked her out. The doctor didn’t even see us for 5 minutes. The visit was a waste of my time and money. I ended up having to bring my doctor to her pediatrician the next day and was diagnosed with something completely different. And is now finally feeling better. I would not recommend going here for anything! It felt... read more
Business response:
Thank you for reaching our to our team! We value all patient feedback and are committed to using it to improve. We want all families to have a positive experience at PM Pediatric Care, and are grateful for the time you've taken to share your thoughts with us.
The most extreme misdiagnosis for a 4 month old baby.
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
I felt that the doctor didn’t listen to my concerns. I had to repeat myself multiple times to most staff members. It seemed that the medical assistant and doctor had very little experience in their profession and did not perform to full capabilities. For example a very cheap bandage was provided for a very large wound. Most doctors would clean the area and apply it themselves. That wasn’t done. During a vision exam both eyes should be examined for vision changes whilst covering one eye. That wasn’t done. It was a hassle to o... read more
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
The Saturday before Easter, my daughter presented with flu like symptoms. Cough, sore, throat, congestion, shortness of breath, feeling weak. The office only tested for Strep A & B. We were sent home with a diagnosis of allergies and told to take over the counter meds. She did not improve, we followed up with our doctor on Monday, who tested for Covid, Flu & RSV in the office. She tested positive for RSV. Thankfully in an abundance of caution we excluded her from Easter celebrations which included an elderly grandma and a... read more
Business response:
Thank you for reaching our to our team! We value all patient feedback and are committed to using it to improve. We want all families to have a positive experience at PM Pediatric Care, and are grateful for the time you've taken to share your thoughts with us.
Wouldn’t see me because I didn’t have my daughter’s insurance card on me. So negative stars if I could
Business response:
Dear Isabella, Your feedback is important to us. We are sorry to hear that you were disappointed with the service during your visit. At PM Pediatric Care, we are committed to providing top-notch care and we believe in kindness and respect for all of our patients and families. We welcome the opportunity to speak with you personally about your experience and hope to regain your confidence. Please feel free to message us with the details of your visit at info@pmpediatrics.com, and a member of our Patient Experience team wil... read more
No issue with the service from doctors.problem is the wait time after blocking the appointment I end up waiting for more than 2 hours before we were allowed to meet the doctor.last time I went there without appointment I end up waiting for 5 hours(no concern ) This time with appointment it delayed like anything
Business response:
Hi Nirmal, We are grateful to hear from you. We are sorry to hear that you experienced a long wait during your visit. It is important to us to offer short wait times and top-notch care to all PM Pediatric Care patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We hope your child is feeling better.
Incredibly long wait time despite having an appointment.
Business response:
Hi Jaclyn, We are grateful to hear from you. We are sorry to hear that you experienced a long wait during your visit. It is important to us to offer short wait times and top-notch care to all PM Pediatric Care patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We hope your child is feeling better.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.3 star rating with 485 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is open now. It will close at 10:00 p.m.