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PM Pediatric Urgent Care
- Urgent Care
- Tarzana, CA
About this business
Location details
18555 Ventura Blvd, Suite B, Tarzana, CA, 91356, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
I actually appreciated that I can book online and I had no issues with the care and service at the time of our visit. However, it took almost two days to receive labs for my son. I called multiple times to connect with a doctor to understand what changed from the time of visit to post labs. The doctor that called me was behind unprofessional. She asked me if my husband and I were separated. When I asked her about the lab results she was yelling at me saying she can’t prove the results to me. I said I will follow up with our ... read more
Waited for 50 minutes even with an appointment. I couldn’t wait anymore. Went to Eder urgent care and they got her in within 15 minutes.
Business response:
Hi Darryl, We are grateful to hear from you. We are sorry to hear that you experienced a long wait during your visit. It is important to us to offer short wait times and top-notch care to all PM Pediatric Care patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We hope your child is feeling better.
Unfortunately our experience hasn’t been consistent at this facility. They are times when the doctors and nurses are extremely kind and they are times in which the doctors / nurses can be unkind and inconsiderate. Our experience specially has been bad with a new nurse that they’ve hired. She’s not pleasant at all. I feel like she doesn’t enjoy being around kids at all and does have the patience for the role she’s in. She’s very aggressive and forceful with her approach. Each time she had assisted us my husband had to either ... read more
Business response:
Hi Sanam, Thank you for sharing. We are happy that you've had positive experiences with PM in the past, but we are disappointed to hear about the discomfort you recently experienced on your visits. At PM Pediatric Care, we are committed to outstanding customer service for all our patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info... read more
I have been here 3 times now out of pure convenience and each visit was not good, but this was the last time I will be coming. I had an appointment for my son, and he got called in to a room maybe 10 minutes later. Which is perfectly fine, but there was nobody there waiting. In the room, we waited another half hour before I left to ask reception what was going on. I noticed all the rooms were empty and everyone working was just chit chatting. Apparently they forgot about us which is extremely unprofessional. This is an urgen... read more
Business response:
Hi, Raul. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at PM Pediatric Urgent Care and would love the opportunity to improve. Please contact us at info@pmpediatrics.com with your feedback.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.7 star rating with 1,057 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is open now. It will close at 10:00 p.m.