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PM Pediatric Urgent Care
- Urgent Care
- Mamaroneck, NY
About this business
Location details
620 E Boston Post Rd, Mamaroneck, NY, 10543, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
Doctor was excellent and personable however. wait time was extremely long. We had a 2:15 appointment and went in an exam room at 3:10 and waited some more. Nurse did a throat culture and said results would be ready in 10 minutes. We waited another 45 minutes and did not leave until 4:20 In total we were there for over 2 hours.
I thought the wait time (over an hour) once in a room was excessive. I understand waiting to be seen, however, once in a room iI feel like it was that we weren’t prioritized to an excessive degree.
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
Review insurance information prior to blindly charging $40, it would have been seen that our out of pocket max deductible was already hit and we were liable for $0 out of pocket for this visit. Insurance was picking up 100%
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
Unfortunately, we were charged $40 before we could be seen by the doctor even though we have met our out of pocket max deductible. I spoke to our insurance carrier who said that you are in network and all out of pocket max limits were fully reached prior to our visit.
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
Providers and staff are great. Exceptional. Professional, knowledgeable and kind. Operational manager is disrespectful. Megan I believe. No empathy or customer service skills. Needs to be educated or trained.
Business response:
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
The nasty front desk woman that was there 7/21/2025 around 9pm is one of the worst I’ve ever seen . She has zero manners to speak to patients and looks like she not only hates her job, but herself too.
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
Made an appointment but was still an hour wait
I brought my 6 year old in with a cough and trouble breathing. The doctor gave him a nebulizer and steroid. However, immediately after the medication was given, she insisted that he should go to the ER. Instead of waiting to see if the treatment worked, she called an ambulance. It was after 9 and PM Pediatrics closes at 10. I think they rushed us out the door and bullied us into a totally unnecessary ambulance ride and ER visit. I will see about filing a formal complaint.
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
The doctor and the nurse were nice but the doctor rushed through my baby’s appointment. I dont think i will be going to PM for future medical attention.
Business response:
Dear Cindy, Your feedback is important to us. We are concerned to hear that you were disappointed with the service during your visit. It is important to us to offer outstanding customer service to all PM Pediatric Care patients. Our management team would welcome an opportunity to speak with you to learn more about your experience. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We wish you and your famil... read more
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4 star rating with 545 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is open now. It will close at 10:00 p.m.