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PM Pediatric Urgent Care
- Urgent Care
- Woburn, MA
About this business
Location details
99 Commerce Way, Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 9:00 a.m. to 11:00 p.m. | |
| Sun | 9:00 a.m. to 11:00 p.m. |
Dr was very attentive and listened very carefully
The nurse was extremely good however the doctor was not. She did not listen to me and gave me an inhaler which I’m not using it just for a cough.
Business response:
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
I wasn’t impressed with the front desk asking me to get permission for Saint to be seen by his parents. I was the grandmother and I gave legal custody of him. She still said I needed permission. I had to say father is in jail and mom has mental illness shouldn’t of had to tell the story. Not professional at all
Business response:
Hello Jacqueline, Thank you for sharing your feedback with us. We are concerned to hear that you did not receive satisfactory service during your visit. At PM Pediatric Care, we strive to provide high-quality, compassionate service and care to all our patients and families. Your comments will be shared with our management team, so that appropriate improvements can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.co... read more
The advice we got (after 1-hr wait) was totally incompetent. It looks like NP was fresh out of school, and told us that it’s up to us to decide whether to treat my daughter as if she has bacterial infection or a viral. Isn’t the treatment what I came for? Look people, I think you have to wrap this business up, and not confuse parents.
Business response:
Hello Dmitry, Your feedback is important to us. We are concerned to hear that you were disappointed with the service during your visit. We strive to provide top-notch care and excellent service to all PM Pediatric Care patients and families. Our management team would welcome an opportunity to speak with you to learn more about your experience. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our Patient Experience team will reach out direc... read more
Front desk customer service was rude and not helpful at all.
Business response:
We appreciate your feedback, Miranda. If you would like to discuss your experience further, don't hesitate to reach out to us at info@pmpediatrics.com. We would love the opportunity to resolve any issues.
I brought my child here on 2 different occasions, they did nothing.my 8 month old has green snot coming out of her nose, goop coming out of her eye, a fever, and she’s not drinking much. The NP looked in her ears and throat and listened to her lungs, no testing, nothing. I guess these days green snot is no big deal, could be infection but who cares, eventually they’ll get rid of it! I just don’t get the hype. These people literally do nothing! No advice on what to do for her or what it could be, just she’s “ok” and “it shoul... read more
Business response:
Hi, Aubrey. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at PM Pediatric Urgent Care and would love the opportunity to improve. Please contact us at info@pmpediatrics.com with your feedback.
Showed up at the Dedham location 1 hour and 45 minutes before closing. The website and the person on the phone said they were still accepting patients. The people at the desk said they were closed! Meanwhile the website and phone people STILL said they were accepting patrons. The people inside said no. Very bizarre.
Business response:
We appreciate your feedback, Daniel. And apologize for your experience. If you would like to discuss your experience further, don't hesitate to reach out to us at info@pmpediatrics.com. We would love the opportunity to resolve any issues.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.7 star rating with 764 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open at 11:00 a.m.