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Polaris P965iQ Sport Robotic Cleaner
About this business
We have a no nonsense rectangular pool that is 4 ft deep (No deep end). It does okay on the bottom only. It doesn’t get all of the dirt in the transition from the floor to the wall. Also, a couple of minutes after you put it in the water, it shows filter full. That feature doesn’t work at all.
Business response:
Hi Mark, We are sorry to hear your cleaner isn’t performing as expected and want to help. If a robotic cleaner is no longer climbing well or doesn't seem to be ingesting debris, the main culprit is usually a clogged debris canister. We recommend rinsing the canister after every cycle and using mild soap and a soft brush to dislodge any microscopic debris that may be impeding flow. If you continue to have issues, please call our technical support team at (800) 822-7933. All the best, Your Polaris Team
Works great but unable to make connection to my iPhone
Business response:
Thanks for choosing the Polaris P965iQ Sport Robotic Cleaner, Ken! Your trust and satisfaction are our top priorities. When connecting your iPhone to the Polaris cleaner, make sure of the following: • Robotic Cleaner is submerged in the pool. • Control Unit is connected and plugged into a GFCI outlet. • Wi-Fi router with sufficient signal strength at the Control Box If you'd like further assistance connecting your cleaner to the app, please give us a call at (800) 822-7933 Monday through Friday, 9AM to 4PM, and we'll be h... read more
Works great! Much better than the "pool boy" I was paying every week to do a superficial cleaning. The P965iQ picks up larger debris as well as the sand and grit that blows into the pool and is not visible to the naked eye. I'm very happy with this machine.
Business response:
Thank you for your detailed and positive review, Larry! We are glad to hear your cleaner is performing so well. Happy swimming! Your Polaris Team
Great company and product. This is the third time I ordered one from three different companies. The first two never delivered. The Polaris P965iQ works very well. I purchased an ultra-fine filter, because the fine sediment on the bottom of the pool was not being picked up. Now, all is well :)
Business response:
Thank you for choosing Polaris and for your positive review, Richard! We’re thrilled to hear your cleaner is performing so well. Wishing you the perfect swim! All the best, Your Polaris Team
Best cleaner I have ever had! SO far....only had it 2 months...
Business response:
Thank you for your glowing review, Vicki! We are thrilled to hear you’re so satisfied with your cleaner. Happy swimming! Your Polaris Team
Very reliable cleaner that does a great job! Filter is very easy to clean. App is easy to use and cleaner works best with it. We’re happy with our purchase!
Business response:
Thank you for your detailed and positive review, Susan! We’re thrilled to hear you are happy with your cleaner and we hope you enjoy your swim time. Cheers, Your Polaris Team
Cleans great, easy to use and very easy to clean after use. I couldn't be happier with this vac.
Business response:
Creating quality products that simplify your pool experience is what we aim to do every day, Richard! We appreciate your kind words. Happy Swimming! Your Polaris Team
We just put in the pool last year and only had use of it for about 3 weeks before we had to close. The cleaner does not a bad job, but it continually gets stuck on the first step and cannot free itself. If we are not watching it, it could be stuck for a large portion of the cleaning time. We have to push it off the step manually to get it going again. For the price, a little disappointed that this is happening.
Business response:
Hi PT, Thanks for sharing your valuable feedback! A suggestion that might help with the step is to ensure the cleaner cable is entering the pool at the center of the length of the pool and that only the required amount of cable is allowed into the pool. Essentially, you should only allow enough cable into the pool to cover the furthest point from the cable entry location in the pool. When positioned centrally along the pool, the robot will clean with the most optimal pattern and widest range of coverage. We hope this tip... read more
i just bought the cleaner. seems to do a nice job with the debris but does take longer the 2.5 hours. during the first afternoon it was running it flipped twice. i had to turn it back over both time
Business response:
Thanks for choosing the Polaris P965iQ Sport Robotic Cleaner, Timothy! Your trust and satisfaction are our top priorities. Please let us know if there's anything we can do to improve your experience by replying to this email. Swim on, Your Polaris Team
Frequently asked questions about Polaris P965iQ Sport Robotic Cleaner
How is Polaris P965iQ Sport Robotic Cleaner rated?
Polaris P965iQ Sport Robotic Cleaner has a 4.7 star rating with 200 reviews.
When is Polaris P965iQ Sport Robotic Cleaner open?
Polaris P965iQ Sport Robotic Cleaner is closed now. It will open tomorrow at 9:00 a.m.