This profile has been claimed by the business owner or representative.
Polaris VRX iQ+
About this business
It does a great job on the pool floor. However, during the smart cycle it never cleans the waterline throughly, it only starts to clean the waterline where I put the unit into the water. Also, it never cleans the Baja Shelf, I have to manually place the unit onto the shelf and use the remote settings to get that area cleaned. I was told by the Leslie's salesperson that it has to learn the area of my pool. It has 26 hours of cleaning time. Not sure how much more time is needed for it to learn my pool. I really don't rec... read more
Business response:
Hi Keith, We appreciate you taking the time to share your experience with us and we’re sorry the VRX iQ+ isn’t performing as expected. It could be the case that the cleaner is still mapping (learning) the are of your pool. If you continue to notice the cleaner insufficiently cleaning the waterline, please give us a call so we can help troubleshoot. You can reach our technical support team at (800) 822-7933. Thank you, Your Polaris Team
Works great so far, had the pool clean as it could be
Business response:
We greatly appreciate your review, William! Thank you for taking the time to share your experience with us. Wishing you a great pool season. All the best, Your Polaris Team
Was not sure what to expect. Impressed with the cleaning, controls, ease of use. Not sure how I got by without it, especially during springtime live oak bloom.
Business response:
Thank you for sharing your experience with us, Charles! We are thrilled to hear you’re so impressed with the VRX iQ+ and hope you enjoy your clean pool. All the best, Your Polaris Team
Machine does a good job cleaning. Doesn't do the steps but sides and floor are cleaned better than the last unit I had. Getting the unit trained to come up so it can be pulled from the pool does not work well This may be operator malfunction (me) but I cannot seem to get it trained. Otherwise I like the unit.
Business response:
Thanks for choosing the Polaris VRX iQ+, John! Your trust and satisfaction are our top priorities. We apologize that the lift system isn't working smoothly for you. There are details on how to operate the lift system in the owner's manual on page 12. You can find the manual online here: https://www.polarispool.com/-/media/zodiac/global/downloads/h/h0655800.pdf If this doesn't help, please give us a call and we'll be happy to assist! We're at (800) 822-7933. Enjoy your swim time! Your Polaris Team
The Polaris is amazing. It works all over the pool. It has made our maintenance of our pool so much easier.
Business response:
Thanks, Susan! Creating quality products that simplify your pool experience is what we aim to do every day. We appreciate your kind words. Have a nice swim season! Your Polaris Team
Fantastic machine. Only issue I have is that it won't automatically connect to Bluetooth. Every time I bring it out and plug it in, I have to pair it to my phone manually. As expensive as it is, I would expect for it to automatically connect.
Business response:
Thanks for sharing your story, Rich! We're so glad to hear that you're satisfied with your cleaner's performance. Our apologies for the connectivity issue you're experiencing. The cleaner connects with Bluetooth initially and uses WiFi to remain connected. You are correct that the cleaner should automatically connect to your phone. Often, a home's WiFi signal loses strength by the time it reaches outside by the pool. Please check the WiFi signal out by your control box and caddy to ensure it has at least 10 Mbps download s... read more
Needed to purchase a finer debris basket
Business response:
Thank you for taking the time to leave a review, Scott. We are sorry you had to purchase the additional fine filter canister and hope your cleaner is now working optimally. If there’s anything else we can do to improve your experience, please let us know. All the best, Your Polaris Team
Does a great job cleaning, easy to use and store when not in use. Light years better than the old Polaris with external pump saves electricity. App is terrific.
Business response:
Thank you for your positive and detailed review, Steve! We’re glad to hear you’re so satisfied and hope you enjoy your clean pool. Cheers, Your Polaris Team
Great cleaner for pool, only downside it shows the basket to be full, when it is not full.
Business response:
Thank you for taking the time to leave a review, Gary! If it’s showing the canister is full, it might help to brush the canister gently with a soft brush and mild soap on occasion to prevent fine debris build-up. Hopefully, this helps, but please call us if you need further assistance. You can reach our technical support team at (800) 822-7933. Happy swimming! Your Polaris Team
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,128 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is open now. It will close at 6:00 p.m.